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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Once connected it was Quick and easy, but the 40 min wait for the video call was actually an hour and a half!
Was very nervous for video call but the agent was very helpful and made me feel at ease during the process
My first time interacting with government identification setup and my experience was exceptional. Guidance and wording were easy to comprehend as well to enact formulating an account!
Thanks you so muchdfhhdf for everything you helped me with I appreciate it to the T!
Agent was nice, quick and professional. Would recommend using for secure information.
Agent was able to address a number of issues I had, while attempting to login and register. Very impressed with the customer service.
Very satisfied with the security measures that are being made to prevent fraud and identify theft
Initially failed to process driver's license photos. The fix was to remove most of the background from the outside edge of the front and back photos, using the crop option.
Slight delay with processing the photos of the ID once cropped. More like 3 - 5 minutes instead of 10 seconds. Be patient. It also took a couple tries to get the live selfie. I had to hold the camera closer, then it worked. Fill the circle outline with your face outline, not like a passport or driver's license photo.
I didn't get what I was searching for and should have! Didn't receive enough time to ask questions! Representative had limited time!
Quick,fast and straight to the point! It took all of ten minutes I would say so in that regard not a bad thing.
Very nice lady, clearly understood everything, very polite.
Took forever to get it to accept my email. They responded and then 10 minutes later it didn't recognize it again and here we are they sent me a message on Said email
Hello Carol! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
You don't have to be a computer nerd to do it. Just follow the easy to follow directions.
Try it before with no results, but this time I went into my easy mode and just followed the steps, and WALA! Finally, I have my ID-me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eugene! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me