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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience went very well and instructor was very nice and patient with me and was thankful I was able to do it over the phone because it save alot of time and you don't have to rmiss work
I am a female and for some reason it will not accept me as female
Quick easy no hassle no problem! Very helpful with my questions just great!
Confusing navigation and intense. Told over 2 hours to get through the process only to find out I had to go to IRS.gov to try to solve my problem.
Hello Joe. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
Once you read the instructions carefully and follow them, the process to register and verify your identity is fairly straightforward.
3 days was excessive, the woman with whom I had a video call with was the closest part about id.me
Hello Lori. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
Personal atento amable claro y rápido muy satisfecha con su ayuda
It was good. But the wait was way longer than what there were showing, it was on 30 min. For 10 to 15 mins. Before it went down a minute.
I have used ID.me on many occasions to be verified as a military veteran and as a first responder. The verification process has always been simple and fast. My information has always been kept safe. They do a great job for us and I appreciate it.
Slightly different inputting information was hard.
Hello Phillip. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
It took me forever to get my photos of documents to get through the verification process.
It didn't like this it didn't like that., This and that blurry picture etc.
It was a Pain in the A__."
Hello Greg. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
I need facts from a past experience that was not positively relevant. I am still trying to find out whom has taken advantage of my innocence.
It is very difficult to navigate using a smart phone, older people will have a difficult time viewing a smart phone. Clicking and uploading documents is almost impossible.
Hello Sid. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
The agent was friendly and polite. I didn't feel rushed or talked over. I recommend using ID.ME
Very stressful and took me three years to jump thru the same hoops over and over again with submitting the same documents over 50 times. Still am wondering why I was told to update my documents and add my birth certificate in the account and when I went to do so and finally got jumped thru that hoop you guys were claiming that my new phone number isn't on the account which it is. *******475
Also had to keep restarting video
Completely something I will never want to go thru again. You guys need to have better communication on your end one agent tells me one thing and we get disconnected then I get connected with a new agent that has no clue what I am talking about.
Hello Natalie. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
Straight to the point, kind and courteous. I was hesitant in the beginning, but it turned out to be quite pleasant experience. This is the first time I've had success dealing with services like these, and I usually give up and leave the page unsatisfied. B it this time it was totally different, and Am quite pleased with the outcome. Thank you very much.
Needed to have a. ID PIN for my online filing to complete processing. This was very convenient, and everything about the Wedsire worked great, and efficiently well.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrea! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me