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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The whole experience was much easier and quicker than I expected. The agent was efficient, professional and helpful.
It's probably because I live overseas, but the verification process is not made for people like me.
Good experience with live agent. Bad experience making a good connection. Unable to use the links sent to me. The agent had me log into Zoom. After the third attempt a good connection was stablished.
Doesn't work well with the VA site. Very frustrating when the healthcare site worked fine without ID me.
Hello Ron! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Felt comfortable fast and easy it was totally professional confidential
Great experience overall. Would recommend to others.
C'était tout à faire normal,la façon d'aborder les gens afin de trouver une solution
Bonjour Jean. Nous sommes heureux que vous ayez pu terminer votre vérification avec succès. Nous apprécions vos commentaires! -T, ID.me
Good es una buena plataformo y manejable se uso bastante fácil el proseso
Went to Lowe's. Was talked into getting an ID for my military service to get a discount. Filled it out on line. Next time I went to Lowe's...NO ID. Big hat, no cattle.
Hello Bruce! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Helpful and easy to get through I enjoyed the step by step walkthrough it made it simple and quick.i had someone extremely professional and helped me get through everything efficiently.
Excellent fast service and very reliable I thought it was gonna be very difficult to do but was very easy and helpful
It was really easy and fast and was very helpful in telling me wat to do
Registering was quick easy and professional I can't ask for any more.
I took pictures of my ID and had my face scanned multiple times and nothing worked. Save time and frustration by just doing the video call.
It was great very professional customer service, pretty fast an simply
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me