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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had an amazing experience and easy. Everything was very convenient for me.
After trying unsuccessfully a couple of months ago, I tried again today to gain access through ID.ME to my IRS account. After 1 1/2 hours of struggle today, I finally was successful. I'm on my computer and phone all day, and this was one of the worst processes I have experienced.
I felt like my info would be secure.
As they used more than one mod to make sure I am who I say I am.
Satisfied but the questions are a bit confusing and it is not understood what is really asking
The process was very easy, the staff was very professional and helpful. The wait time for video verification was short. I had an issue with my microphone so they called my phone and connected me to a zoom session.
Hello Doug. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
It was interesting and want to know was that me not nobody else
Very easy simple and fast did not take long at all very simple for me for my first time using the software service
I had a great experience and I hope to continue using my account.
I would appreciate it if somebody log into your account to actually show where from where the account got locked in and by who that would be nice to know and by what device it got try to log in
Hello Peter! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Like none other when I was nervous they spoke to me with comeness. To ensure that they were there to help.
I went on to update my account, as well as get my AGI. I'd just been through a 4 month hacking issue and I lost access to everything. I was able to get through it and felt secure.
Muy buena super amables super super cute ae muy amables cool
This process made me extremely anxious. It took several tries for my phone to take a photo of my driver's license that was considered acceptable by the system. It took several tries for the facial scanning process to be acceptable. When I tried to call on the telephone number that was given, no one answered.
Hello Jane. We’re glad you were able to complete your verification successfully. Unfortunately, as an internet-based company, we do not currently provide a phone number as we do not provide phone support at this time. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
The customer service is really bad I have sent multiple emails out to try to receive help to unlock my suspended account but I keep getting denied help.
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christopher. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me