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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was not a good experience! Found what I wanted, but couldn't complete order to take advantage of the discount.
I have a veterans card on my person, in hand to show whenever needed. Why use "ID me"?
I had been trying to login into BSO for work related responsibilities for a week and was going in circles with the Login.Gov instructions and could not access help by phone. Once I tried ID.me I followed the instructions and had access within a few minutes and could access the BSO for my work tasks.
Everything was great and easy, great overall experience and was very helpful.
I first started using IDme at va.gov. By far the best sign on out of the total of 4 various authentication methods to get on. This past week I needed to access my social security statement as well as get a tax transcript from irs.gov and was able to pretty quickly authenticate/sign on using id.me.
Good the lady was very polite, she had a good positive attitude, and she asked good questions it was very understanding.
Lame Service, please don't use. Once you complete the confirmation you aren't led to where you want to go. If you try and go to the IRS website after completing the confirmation you are asked to immediately complete the "security verification" again? WTF? I was having fits because I just needed to find out some very basic information about my IRS account. Felt like I was in an infinite loop of Security Clearance to find out my own information.
Customer service is good, but they SAY they are trustworthy. That's like me telling a cop, "I'm me, you can believe me" when he asked for my license.
It was not intuitive by any stretch. It came out of the blue, having to sign up for it. I stumbled through it. And it still doesn't work:
"Error
There is a problem with your Login, it may have been disabled due to inactivity. Please contact Pay.gov Customer Service for assistance."
You have to give up name, address, phone number, SS #, permission for them to look at your credit report basic info - name, address, etc. I have no idea if they looked at more of my info.
I know tax laws, but online registration - not so much. The agent go led me through the process on a video chat on my phone was cheerful, kind and patient. I have a white beard on my drivers license picture which is no longer there. We joked about how I looked younger now. The process was so easy with his help. Don't be afraid to go to the video chat - saves time and worry.
I can't log in and I worked on it for a few hours. Ever time I change my password and hit "sign in" it says incorrect password. Done it at least 15 times.
Is there a phone number I can call into? Or can someone get back to me.
I need to pay payroll taxes.
Easier to use. Glad this system is being updated. Previous verification and security logins on the government and administrative sites has been a thorn in everyone's side.
It was easy to set up! Thanks! Easy to follow directions...clear graphics explanations
I was having an issue with my documentation verification however it was finally resolved quickly. Dan from ID.me member support was extremely helpful. Thank you.
I was nervous prior to my video chat due to my past experiences with other agents from various companies. Susy O., made my experience very easy going and very comfortable.
Mahalo Susy O., for making my experience as an online agent, the best experience I've had in a very longtime.
Mahalo,
Nerissa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members