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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Setting up my ID.me account was very easy. Navigating from screen to screen was easy to understand. Steps for projecting my ID was very secure.
I like chicken about 10 times trying to verify before I got it, right
On my experience this is a good thing to try compared to other's thank you so much.
It was very fast, right to the point, very kind and helpful for my first experience.
Terrible experience. Zero customer service. Terrible application process.
Thank you for the fast and efficient review! As a victim of a fraudulent filing I appreciate this so much!
Followed the instructions and upload was successful and I achieved my goal of being verified.
It was easy to follow the instructions. You need a little be of time to complete it.
Was purchasing an item for $394, using ID me it went up to $475
Really haven't had much opportunity. Use it need a little time though everyone was so helpful
Really haven't had much opportunity. Use it need a little time.
Since becoming a full time caregiver for the person I love required rethinking my priorities which lead me to accept the responsibilities of making sure I provide my darling husband with the same care he gave me and our children. I am learning every day how to take of myself so that I will better equip to take care of my beloved.
Thank You ID.me, Today has Been Refreshing. Danny V. and His Assistance Was VERY Professional, Thorough and Kind! His Presence Helped Make My Day Brighter.
Thank You Danny!
To Everyone at ID.me, Thank You for The Job You do Daily. Keep up The The Good Work. Remember To Smile and Know You are in My Heart, Thoughts and Prayers. Many Blessings To You and Your Families.
Keep Up The Good Work!
You Each are Loved, Valued and Appreciated!
ID.me is The Go To When You Need a Boost of Brightness and a Breath of Fresh Air. Their Services and Professionalism are Beyond Reproach and Can Be Trusted!
To Those Reading This - You are Loved, Valued and Appreciated, My Thoughts and Prayers are With You and Your Families! Choose None Other Than ID.me!
Blessings
Nothing but good and an ease to my concerns.
A secure site with well defined steps to complete your required work.
Don't give up if you have to go through iD-Me they will do all they can to help with your iD-me matter they are great people.
After email verify, I couldn't find my way back to original browser. Only after some time, was able to continue the process. Not sure how
Good. She was very helpful in taking care of my issues.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members