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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy buena experiencia y atención personalizada. Excelente trabajo gracias por guiarme paso a paso
The instructions to use ID.me was very easy to follow. Non complicated steps. Each step of the way the explanation was simple and to the point. As when I went to my e-mail to verify it, I was instructed to go back to my other screen. I had no trouble or confusion in what the step was. Very satisfied. It only took a few minutes from start to completion.
I tried to do the selfie picture identity but after 6 times and no luck I tried the video. Perhaps I did selfie being afraid of being ask many questions but wasn't the case. It was fast and easy. Perhaps faster than the selfie.
My experience with the ID.me agent was right on time and helpful.
Got stuck in a loop and couldn't get verified despite taking pictures of id and facial scans. Loop went on for weeks.It didn't matter whether I was on the phone or on pc. Emailed support and they finally sent me an email link to resume process. Opted for video chat with an unfriendly and not helpful agent. Finally, got verified.
My experience with id.me was great! The agent was pleasant, thorough and patient! This verification method was a much appreciated success and a time saver……. Thanks I'd.me!
Excellent service and prompt responses from the team. You get the information whatever you want quickly.
I think of my experience with other types of sites that have said they were secure in some sort of way. Because of the dissection of processing my identification and so on... Using a breakdown of separating of features to make out who it is that they are securing identification for is very refreshing
Was professionally done service was good got help with my account went better than before
Very helpful the interviewer was very clear and her questions very respectful and she really seen concerned about my application thank you
It took repeated attempts and a crap ton of headaches over a 3-4 hour period just to get verified. Only reason I wouldn't give a zero star rating was the agent who assisted me on a video call.
Now today there are many secure ways to identify any individual on the planet that does not involve your SS number. Think creatively.
Interface is user friendly. Agent on duty has very good inter personal and communication skills. She was personable and very helpful.
A little less waiting time, other than perfect and very convenient.
The agent was very helpful, and very cleared on what it was need for me to provide, it just made it so easy and fast to complete the process
I had a very pleasant and assuring experience with them they are very secure and safe and the agent that I video chatted with was very professional
Pleased with workflow for self registering - seamless transition to phone to get ID info and selfie and transfer back to web page when done. Was able to connect up with my preferred MFA app with no problems at all.
Nice when it works well! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members