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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Gave my personal information. No follow up. No information on status of my application.
Overall experience was quick and easy. I had issues with the selfie part of Identifying, so I had to join a video call to complete the process.
I got a bill from the IRS for $52. I scanned the square to pay it. I got sucked into this obstacle course of giving them all my personal data. Name, address, SS#, a copy of my driver's license, a video scan of my face, everything they would need to steal my identity. Then I got a non-specific error message that "something went wrong". I couldn't got forward. I couldn't go back. I just had to quit. So, now they have all my information and I didn't even get to pay my bill. All I can do is worry and wait. That is so very messed up. Thanks a lot IDon't.me! {vacant stare}
I had an awesome experience verifying my ID, hope this ID.me is going to help me in the further assignments.
In addition to the need to shorten the software maintenance time, the application experience is still very smooth, and it is recommended to use it.
Me gustó la entrevista con el agente porque hablo en mi idioma y fue muy amable y confiable
I was pleased to note that the IRS made the effort to protect me from fraud.
The process used was relatively simple and well organized.
I was afraid to i was going to mess up but it was very easy to work with im not computer savvy but it was easy Thanks again.
It was thorough, professional, very friendly and helpful. It was a little timely but worth it
My experience with ID.me was excellent. The process and questions were easy to understand and do. Got quick confirmation.
It kind a ok have to go so many time just to get transcripts
All I wanted to do was pay my quarterly estimated income tax. Instead, I got to sing and dance my way through this new sign on procedure. It took me about four times as long as making a purchase on an online store and for what? I needed my desktop AND my iPhone and my wallet. My computer, phone and wallet were in three separate rooms, so I had to locate my wallet and phone first. I needed to photograph my driver's license. I needed to video myself. This was a solution looking for a problem. What a massive PITA.
It took a few times to verify with the same information. None of my contact information changed.
This is unacceptable, my employer required this verification and due to a "glitch " I had go spend 3 hours emailing the tech support to finally get them to look at my account and provide the right solution. Then another hour for him to provide instructions to complete the second part of the process so my employer could see the verification… Really? Also isn't this sensitive information to be lost by a "glitch" in the system?
It was clear and easy to understand, but too lengthy in qualifying my identity through the one of the credit bureaus. It wasn't my credit worthiness and I didn't fear the VA having access to it for the purpose of verifying my identity. They were't there for any other reason and I felt secure that my information was safe.
There was a glitch somewhere and caused a delay in completing. Otherwise it was a smooth process and worth my time.
I want to thank you all and I was very satisfied with it all and wish you a Merry Christmas and a Happy New Year
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members