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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The application took longer than expected. I had the IRS on the phone with me during the process and they weren't expecting me to spend this sort of time to process the application.
My experience was amazing meet with a lovely young lady that was patient enough
I went though the whole process
Three times and was rejected for unknown reason.
My experience was awesome. Customer service agent she was great a very patient with me.
The sign up process pretty easy and I did run into no problems.
The IRS agent was kind and helpful in resolving my issue. I followed her instructions and was able to obtain my needed information. Excellent work! Thank you all!
Quick smoothly also accurate involvement is free and support our tax return
Everything was fairly easy to understand and do. I can appreciate the fact the site has the option to "remember password" as I always forget and end up needing to reset my passwords.
Every single time I have had to use ID.me it has been easy and simple. I would highly recommend it to anyone.
I feel so much better knowing id.me has my back when it comes to identity security.the process is so easy and it only takes less than 10 min to be verified.
Easy, comfortable. Trustworthy. Easy to use and understand.
All personal satisfact they we need, conversation nice and clear and simple to honestly on comprehensive and clear
My tax program filed my taxes, but was rejected because I didn't have an IP PIN. I went to the IRS website, created an account with my new email address. Then I went to verify and followed thru with license pictures and the live selfie - FOUR times. I went to sign in and your program said I already had an account with an old email address. After trying to log in several more times, I got a message that my account was SUSPENDED. I created several tickets to explain what was happening, and ROY was not very helpful. I am now at wits end because I received a verification message to confirm my new email - thinking finally it was fixed… only to find it was SUSPENDED again.
Very easy and easily accessible my experience was good
Followed instructions to complete ID.me to register for unemployment benefits and uploaded my DL and then did a video selfie but this was not enough to confirm my ID! I have used ID.me for other applications with veterans affairs, but it did not work with unemployment commission?! Now I am being asked to produce all sensitive documents and mail them, (MAIL?!?) in order to complete the application process? Not happening as we all know we cannot trust the USPS. This has caused me additional frustration and inconvenience. Not a good service.
It's went awesome. And, the agent was is a kind and patience person. He, was patience to the point of my internet was moving very slowly but the agent he didn't hang up he waited and when we got connected we begin the process but my internet started acting up again he never stopped being kind or patience or never showed a sign of frustration and wanting to rush he asked me questions and I answered and he answered and he answered most of the questions I wanted to ask he gave me the answers when he filled me in on information and knowledge he has and I thank God for having him as my verification agent in this process thanks you agent for everything and God bless you in Jesus Christ name
Doing anything of this nature we all know had the potential to be frustrating and Nerve-racking. There's no way to prepare yourself for it except to get your documents in order and set aside plenty of time. Rest assured, once you put the time in and trust the process it's a great, safe way to represent yourself and will save you time in the long run making it easier to navigate the verification process for many things. Pack a snack and something to drink and try to enjoy representing your "self".
The process was friendly. But after my verification i am unable to sign in to my account. I got a pop up that my account had been suspended. I am unsure why this has happened and would appreciate any assistance you can provide to help me resolve this issue. It is disheartening.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members