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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I dislike any company that shares information! Other than that the site was pretty easy to use. It's straight forward and step by step.
Fast and easy. I was done in no time. Turbo tax is fine but takes longer. Also turbo tax does not give you free access to past tax returns as they used to.
I am having issue sign ing and sent a few emails and still have not been able to use ID.me at all
After texting me a code then emailing me a code it is making me wait for a snail mail letter.
Fast and safe and well known for logging into other government websites safely
I enjoyed the help I received yesterday, they person too
Being a government service, I expected a shoddy UI that worked but wasn't well designed. I was completely floored by the clear and seamless user experience delivered by ID.me — even as it transitioned from desktop, to mobile, and back to the desktop. Bravo, team! If all government services worked this well, I truly believe the public's opinion of government would improve.
ID.me allowed me to self-service my needs quickly, and was done through a very intuitive UI (user interface). The only feedback I would suggest is providing a screenshot example of the video users will experience so they know what to expect. The instructions imply the user would have to do some sort of video narration when it really validates your facial features.
Taken as a whole, my experience was satisfactory. However, I was completing my tax return on my smartphone and I do not ever recommend using a smartphone to fill-out the Federal tax filing. My screen was too small and I never could figure out a way to maximize/minimuze the forms on my phone screen. My Federal tax return is very easy as I am retired and my only source of income is Social Security yet I still had issues using ID.me on a small screen.
It was supposed to identify me by my face. I didn't work and I am having trouble being identified to submit my taxes
I'm not a fan of the collection of biometrics. I don't have it set up on my phone for a reason. It's intrusive and I don't feel confident that all my personal information is kept secure and private electronically. Nothing is completely secure in this day and age.
Cybersecurity should be everyone's concern, especially when protecting personally identifiable information (PII). It certainly is mine and the various steps needed to be sure I am me, and who I say I am, gives me that confidence when logging into governmental agencies.
With the process of ID.me, it was simple and felt very safe. Thank you.
It works well enough. I doubt the company will successfully keep my provided data from eventually landing on some hacker dump site which is a tragedy of capitalism and some combination of inept security people and inept business people.
It took and my family two days to go through the process of identity verification and it finally was rejected
It's very easy to do ID me I recommend my friend when they apply Edd that need to do ID me because very easy
It took several tries to get the video photo to compare with my driver license
Looks like the news is true that ID.me has improved in significant ways. On the night before the annual tax deadline, the time I often spend dreading a login through ID.me was reduced from about 10 to under 5 minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members