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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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While many of my documents were rejected over several days due to living in Thailand and many documents are in Thai. Be patient. I got it done, so you can too. The video call was short and easy to finally verify my identity.
My experience was favorably because I obtain discounts and are variable stores and item to shops
Enjoyed the easy process and user friendly steps to access your account and accomplish your objectives.
Muy buena la experiencia, por lo menos con la agente que me atendiĆ³.
Pude hacer mi verification de Id rapido y facil.le recimiendo que por lo menos lo traten
Got my answer to my question about my 2018 taxes I owe!
I'm not tech savvy but the rep put me at ease, and the process was so fast.
It was a good experience and the instructions on the site gave me a great overall knowledge of what I needed to do I would recommend this to many.
It was easy to navigate and and took a small amount of time to complete.
First time user. The setup, instructions were straightforward, the process was easy including the upload of documentation. Took less than 5 minutes to complete. I would trust ID.me and use it again.
I was in the middle of a verification process on my computer. I couldn't see the agent but she was able to send a link to my phone to continue the verification process. Verified my documents both sides and done. She sent me a link with the next steps.
Had but doubt if I could log in myself! If you could please help me with setting up. Account I would appreciate it immensely
Creo que hay que hacer muchos pasos para completar el proceso
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members