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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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While not so great, it was necessary. I did not think the estimated wait times were anywhere nea accurate. The agent was polite and helpful.
I live overseas. I needed to correct an error with the US Social Security Admin and was told I could do it on line but had to use this website, but after jumping through all the varification flaming hoops. It turned out I still couldn't do what I needed to do using this web process. In short a complete waste of 3 hours setting this up.
Took over 50 minutes to wait for a video conference call just to verify my identity, only because they couldn't verify it through there system which is confusing and which would've had save me a lot of time instead of waiting almost a hour just to verify my identity.
Excellent online support with Luke W. He was patient and stayed with me
Got $ 500 rebate on gm purchase car that my wife just loves.
Nice lady very helpful and direct to the point. Made it easy to verify
Muy buena experiencia me quede muy satisfecha con el servicio
It was great and I feel secure with use IDme. And it's great to know when I am login to my unemployment to check on my status, I feel great knowing that I am the only one who is accessing it.
ID.Me worked flawlessly. Each step was clearly explained and worked correctly the first time unlike a previous experience that I had using some ID confirmation app that was literally a nightmare and after the tremendous amount of time in doing and redoing, I hope that I NEVER see that ID confirmation application again. In contrast, ID.Me was a pure pleasure to use.
Awesome customer service I'm satisfied I been trying to file for my unemployment
It was good. Processing was pretty easy once I figure out what to do.
It was great The agent was polite and very easy to talk to
I experienced that is very easy to get ID. Me. I can recommend this to anyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members