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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The ID. Me was pretty easy to understand. The only confusing part for me was the video selfie. The loading bar should load at you are successful or not. The way it bounced was confusing if I was doing it correctly
I feel very safe with ID.ME in all my health problems i have today no one will get my information i am happy i have this today.no one can take my idenity no scammers
All good you guys done good job today I'm am I am thankful you're done the real good helping me and show me how I'm not too good at reading and science, but you gotta do a good job fine and help me with it. I do appreciate it and again thank you.
Never give your personal data to a company like this. The video and facial recognition especially is dangerous. Don't do it. Just imagine what happens when they have breach, which they will
I received $1000.00 off a new vehicle deal (as a healthcare worker) and ID.me made it easy to process. It took less than three minutes to obtain an authorization number and provide it to the dealership. Well worth registering!
My experience with ID.me was very interesting and helpful. I would highly recommend using ID.me for my friends and family. Very safe and secure.
Great experience.overall outstanding experience with the help of the staff and customer service at id.me
I don't believe my facial recognition is safe on this or any other online source
It's reliable and convenient way of reaching out to your documents.
Idme was fast and accurate, friendly, knowledgeable and very helpful. I thoroughly enjoyed working with it. Thank you for your service.
It's easy to use and set up.
Just make sure you smile and have your hair combed for the selfie..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members