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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It took me about 5 hours and 4 days to resolve an erroneous error message I got during the verification process.
These are really good deals! We are a family of military, police officers and school teachers. This is very much appreciated with things being so expensive now.
The site kept on sending me verification numbers to my phone number I finally got them to accept my documents after time and time again and then they said my phone number wasn't valid and they had been texting me come on folks!
Not happy with the new process with video or selfie. The audio didn't work, the call hung up on us, but the agent called back. Be prepared to have yourself together if it matters to you, clothes, hair combed, etc., no longer doing business in the comfort of your home with your pjs on. The process is intrusive.
First, looks like difficult. But, it was smooth.
Needs time to make few documents that English version. Because, I am a foreigner.
I use id.me for access to IRS information and to apply for unemployment benefits and it helps me sign in.
I am not experienced taking "selfies" but I was easily able to sign up with ID.Me using a cell phone and its camera. The instructions were detailed and easy to follow.
The one drawback was at the end I got an error code 8099 with no explanation. I still don't know what it means or if I need to do anything. But everything seems to be working.
I have been trying for months to order a new copy of my social security card, I had lost it along with my driver's license and my birth certificate making it almost impossible to replace any one of those three documents. Luckily I was able to find a copy of my driver's license and using the ID.me verification process, I easily verified my identity and was able to order another social security card. I was honestly losing hope but with this verification method becoming available (like a gift from the heavens!) I'm now that much closer to becoming a successful member of society. Again. Thank you ID.me
Not user friendly. Many, many vets are older and not computer literate
Plan to do nothing for most of the day or days required. Couldn't have taken more than 6 hours from start to finish.
Face recognition required a few attempts to work. Once setup it works well. No concern about security
Terrible experience. No one I talked to understood the process. I was told to just follow their instructions. Several times I looped through the same process. This application truly sucks. There is no logic or flow. This product was not developed. It is bits and pieces of apps put together to gather information. Who knows how secure each one of these pieces really is. I had to use multiple devices to get through the process and had info and pictures stored on different devices. Can you describe cluster to me? That's what it was. Even the submit button at the end of this doesn't work,
Total not user friendly when signing up was already signed but then program changed and need photos and never could up load them and tried many many time and message back something went wrong and was working on it and never was fixed
I had to use this to verify who I was. Being so frustrated, knowing how much of a pain it is to use these things I hesitated, but ended up doing it and getting over it.
To my amazement It didn't have even one single glitch. No errors updating documents. No complains the a 4k HD pic was blurry.
This was quick, simple, easy, with no delay, and no hassle at all.
I was setting up an account with Verizon and sent to this third party website with no explanation. I qualify for a discount for my phone bill and Verizon, nor this site explained the process or why we had to provide very personal information. After being approved (30 minutes of circling this site) by ID.me, the text said it would link back to Verizon so that I could claim the discount and Verizon had timed out or didn't link back up. A complete waste of time and now today, I will have to sit on hold for hours with Verizon to sort this out.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members