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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The worst and most annoying experience dealing with arrogant and disrespectful staff. Almost impossible to submit a formal complaint and the so called supervisors do not contact you. TERRIBLE SERVICE and CUSTOMER SERVICE, they are as useless as a THREE DOLLAR BILL.
I'm 85 years old and now need ready access to essential technology to contact various government and private agencies and entities for my health and entertainment needs.
Me gusta la seguridad me ayudaron mucho gracias
I can now file my own taxes. Using services like H&R Block for expat tax filing typically costs $120–$180, and with the yen exchange rate, that ends up being roughly 1.5 times higher. Since my income is below the U.S. taxable threshold for foreign-earned income, I was essentially paying a significant fee just to file a return that results in zero taxes owed. Being able to complete the process myself through ID.me saves me both money and unnecessary stress.
Impossible to log into my account with the CORRECT password and email entered MANUALLY! Impossible to talk with a live agent! Had to go through hoops, and in the end, still had to change my password! THEY DESERVE ZERO STARS!
Was verified for a discount for a purchase with Suunto, but when I was sent back to the Suunto site to complete the purchase, no discount was applied. Spent 30+ minutes online with Suunto support and they couldn't fix the problem. Waste of 45 minutes.
There has been time with my company because I had a surgery I was having hard times for 4 months. I had trouble where I could only lift 15 pounds and was behind with long ins and passwords and other things...
All they collect is your license details and your SSN.
It doesn't log in to any SS accounts.
I suspect that it's 100% a fraud and scam.
With ID.me it was easier than the other logn in. They actually do a video call and examine your documents live. After that it was so easy.
I did not feel uncomfortable, giving out my information and it was one of the clearer government websites I've ever experienced
I tried uploading document images more than ten times and they were rejected, since I was uploading them from my laptop, while the same images were accepted when I uploaded them from my phone. There was no instruction on the website to upload them directly from the phone without going through WhatsApp.
I lived and worked in America for almost 20 yrs so now in retirement I receive social security and have to file taxes. This method of verification is excellent for me as I now live outside America. The process of being permitted to enroll was very efficient, with a live video call to prove who I am, including verification of id paperwork. I feel extremely safe and confident in using ID.me.
Do not give over your biometrics to this company. Give up your license before allowing them to collect this intimate information. It is not worth it in the long run.
I have used IDME for many years & have never had a problem getting approved or with my personal info. I would recommend it to everyone. You have to provide all the info they require in order to get approved after that it is all easy!
Very fast, beneficial, and precise. Also the website is very easy to maneuver through and understand for those who may not be as tech savvy.
It took me about 12 hours to work-around the hick-ups, problems that appeared at one pass and changed during the next. The most annoying issue was that the first time - I was asked to press an ALLOW to access my phone's photos… but on subsequent passes IT WAS MY RESPONSIBILITY TO LIFT THE PHOTO BLOCK CONDITION. The program never ask me the ALLOW question again - instead I had to inspect the access/blocking processes on my phone.
I learned a lot, but truthfully, I had other, more important tasks to do that day.
id.me polices services that every American has the ability to apply for without surveillance. There is no doubt that many people have been turned away with no help and are scared to speak up this is fatuous.
There should not be a point of contact refusal. The point that you are American gives you the right to services. Id.me is blocking citizens from their rights.
*The verification process was easy to follow, and the agent was professional and helpful. I completed my verification quickly without any issues. Thank you!*
Muy buenos, rápidos y cuentan con traductor
It was a total waste of time because it did not work
And, obviously it was not tested before put into operation. The manager of this should be fired.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members