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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had trouble loading documents because my hand shake too much and I can't take clear pictures when I went to the video and worked with an employee. I was able to get everything done and that was wonderful.
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Once an account holder, ID.me speeds up the process of logging in to sites I need secure access to.
Verification won't place me in the right subgroup, even afternoon following troubleshooting.
Support is completely automated. No humans that will actually read and answer my question.
Getting setup was difficult and sometimes I have trouble logging in and navigating the system.
Using ID.me is the only way to login into the IRS website, so you have to do it. It took two hours to get verified, I think there was trouble because we recently moved. But people move, this is life. There has to be a way to verify people who move. There was no customer service to contact for help, no number. You can submit a ticket, which I did but all I got a crappy autogenerated response with links to articles. Absolutely terrible. If you can avoid Id.me, avoid at all costs.
Took several attempts
And absolute worst intrusion of privacy is the video selfie they're trying to compare it to a driver's license which for 95 percent of people does not work and in the second process of having to have somebody verify my ID over a video call that still another intrusion of privacy what are they going to do with that video picture think of all the illegal e things that they can do with it
Love it when a plan comes together and this definitely went right on together.
It was very easy to set up. Extremely useful to apply in identification purposes
I was very satisfied by id me from the security point of view but also the access to information by previous activities, it reassures me to be the only identity of the information, thank you again for the willingness to protect our sensitive information in a catastrophic and formal way
I tend to imagine the worst possible scenarios sometimes when going through new or uncommon experiences so when this video call went very smoothly with great ease and swiftness it made me feel relieved and happy, hopefully everyone else will be just as lucky.
Unable to use even after receiving confirmation that I had completed everything. No help to resolve the issue and my request have came up without any response to correct and gain access to necessary information.
These companies are asking for too much personal information which can and does end up in the wrong hands too often. This should be an option not a must with government or any other agencies.
Excelente servicio la operadora me pareció muy atenta y amable
Was able to get the verification I need it done in a timely manner and without getting upset or angry thanks idme
The ID/me verification process was simple and direct and didn't take any time at all. The trustworthiness of this program is top notch and allows me to securely get into my Social Security account to view my future retirement earnings, access the Department of revenue so I can check my taxes as well as access other government and state programs and services. Wish I'd known about this and had it years ago!
I was not able to use it cause I end up choosing the company's discount.
Very good and very easy to use and helps you get into stuff very quickly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members