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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This is the 4th time I have tried to straighten out my account. They are impossible to work with. They e-mail me that it is fixed but it is not. It's time to contact Mr. Trump and his people at DOGE
I needed information that couldn't obtain without help. It was easy to follow and the agent was very helpful and polite.
Very easy to use. I enjoyed my experience with ID.me.
I use my ID.me to access my Social Security account and my IRS account.
A quick and secure way to get access to my accounts.
Fue algo muy rapido y sencillo, y facil de usar cualquier persona puede usarla, gracias
They was very helpful an i enjoyed the experience of talking with them
Awful, all the way around. Bunch of unenthusiastic employees that don't want to do any more than the bare minimum. Wishing i could leave -5 stars, but I can't.
I made the appointment and just sat my phone down. One notification to make sure I had my documents. One more for right before it started. Then is was on and got out of there. Super easy
It was totally perfect 👌🏼 great service
I recommend this website
It's my first time of using a video call to verify my identity and ID.me made it easy by providing excellence guidance.
It was so great I love how they make sure you understand.
Had too go through a relative too take me through the process. On my device.
Had too fill out ALL BOXES too get through the (optional) servy...
It was very helpful and a good process and the people for the video verification was very helpful and nice
I couldn't figure out how to verify my IDs on ID me I realized you first set up the ID.me account then go to the IRS verification website upload your driver's license or state ID (or other choice documents) then either follow a live video picture of your face or video call which takes 2-3 days with a live agent which I did that comes to your email. Now I can see my verification on ID. Me uploaded on the website and the IRS website allows you to access all your personal info and make payments and check balances it's great. Totally worth it. Now I'm going to see what else I can use ID. Me at bc I would like to for indeed job services!
Just want say thank you very much, my business is on the way
Very good video call. Everything went so smooth. Recommend to all my friends.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members