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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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District of Columbia
1 review
0 helpful votes
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I was extremely glad to experience the ID.me document upload and verification process. I felt secure knowing that my personal items were uploaded to a private portal and were reviewed by someone reputable in the agency. At a date and time when there are potentially many scammers and people who try to steal your identity, this reassured me that the process was safe.

Date of experience: February 24, 2025
Ohio
1 review
0 helpful votes
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Excellent
March 6, 2025

Questions was answered and it was an excellent and fast response and very manageable.

Date of experience: February 24, 2025
Oregon
1 review
0 helpful votes
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Provides valuable 2FA
March 6, 2025

Authentication process is streamlined. Supports multiple security keys. By realizing highly secure/reliable 2FA access, I have sufficient confidence in the safekeeping of my sensitive accounts.

Date of experience: February 24, 2025
Washington
1 review
0 helpful votes
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My experience with IDME
March 6, 2025

In our ever changing world in the financial realm, I am glad that I have this opportunity to be safe with my personal financial situation. Thank you for making it user friendly. Barb

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
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Amazing & EASY
March 6, 2025

Really fast and easy, simple to use. I was quickly able to get done what I needed to get done.

Date of experience: February 24, 2025
North Carolina
1 review
0 helpful votes
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Be patient
March 6, 2025

I tried to sign up on line and failed. I met in person with an employee at the VA and together I got signed up

Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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IRS Information
March 6, 2025

I needed some documents from 2023. I was able to obtain them immediately.

Date of experience: February 24, 2025
Georgia
1 review
0 helpful votes
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123
March 6, 2025

Just follow the steps as you are prompted by the site to do.

Date of experience: February 24, 2025
TT
1 review
0 helpful votes
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Good
March 6, 2025

Good I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.
Submit

Date of experience: February 24, 2025
West Virginia
1 review
0 helpful votes
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Good experience
March 6, 2025

Smooth sailing great job guys I didn't have any problems

Date of experience: February 24, 2025
Virginia
1 review
0 helpful votes
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Secure
March 6, 2025

If you want security use ID.me you won't be sorry you did and can access anything

Date of experience: February 24, 2025
Puerto Rico
1 review
0 helpful votes
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Wow
March 6, 2025

Very fast and easy, fist time using it,I will definitely use it again

Date of experience: February 24, 2025
Illinois
1 review
0 helpful votes
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A no hassle website!
March 6, 2025

Going thru id.me for verification as a veteran was very easy and quick. Register once and you're in. Easy to navigate website for Seniors. Recommend highly.

Date of experience: February 24, 2025
New York
1 review
0 helpful votes
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Awesome team
March 6, 2025

Big help guys thanks amazing team easy experience would recommend one hundred percent

Date of experience: February 24, 2025
Illinois
1 review
0 helpful votes
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5 stars
March 6, 2025

It was a very easy process to follow instructions.

Date of experience: February 24, 2025
California
2 reviews
0 helpful votes
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Easy to use
March 6, 2025

Quick and simple and very accurate. Safe and secure 🔐

Date of experience: February 24, 2025
California
1 review
0 helpful votes
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Keep Up the Great Work
March 6, 2025

Thank you for making the IRS department safer. Peace of mind is always helpful to build trust in the efficiency of our government.

Date of experience: February 24, 2025
Idaho
1 review
0 helpful votes
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Very helpful
March 6, 2025

I had difficulty in getting a microphone on line so could see the agent, but not hear him. He worked with me on several solutions, and we ended up talking on the phone while using the video. He was very patient and helpful. We did have a bit of problem getting my documents in focus, but he was very patient and eventually he was able to see them and verify.

Date of experience: February 23, 2025
New Jersey
1 review
0 helpful votes
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Life made easy
March 6, 2025

Keeping track of passwords for multiple government sites can be frustrating. There were times I had to procrastinate on important tasks just to recover login credentials. I wish all sites used ID.me—it would make life easy by a bit.

Date of experience: February 24, 2025
New York
2 reviews
0 helpful votes
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It's legit
March 6, 2025

I was nervous about providing my personal information online, in fear of fraud and or identity theft, the staff/agent put my worries at ease, the invitation for video call was provided before the 2-3 period, the agent was personable while remaining professional and provided reassurance throughout process. The call itself was less than 4 minutes.

Date of experience: February 24, 2025