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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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DO
1 review
0 helpful votes
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She's so helpful
April 7, 2025

This AI is incredible! It explained quantum physics like I was five, drafted a professional email for me, and even helped me plan a workout routine—all in minutes. 50/10 would recommend!.

Date of experience: March 27, 2025
New York
1 review
0 helpful votes
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Great
April 7, 2025

Good job that was so easy! I'm happy i can do it that I needed

Date of experience: March 27, 2025
South Carolina
1 review
0 helpful votes
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Thanks for ur service
April 7, 2025

Good person dat answer da phone he has a lot of patience

Date of experience: March 27, 2025
Florida
1 review
0 helpful votes
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Tax
April 7, 2025

Mi experiencia con la aplicación IDMe está muy buenas me ayudo hacer la s transmites

Date of experience: March 27, 2025
California
1 review
0 helpful votes
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Identity Verification
April 5, 2025

At first I had difficulty getting a response. But once I got link for video verification process it became easy, efficient and satisfying. Especially with the agent who assisted me.

Date of experience: March 26, 2025
Texas
1 review
0 helpful votes
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Excellent Service
April 5, 2025

I had a little trouble with my connection at first and the agent was very helpful and nice.

Date of experience: March 26, 2025
Delaware
1 review
0 helpful votes
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ID.me is a Useless Application
April 5, 2025

The application is down more then operational. Very difficult to use. Microsoft MFA application is a better more stable and useful application. Good Luck if you have to useID.me.

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
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It's a smooth process except:
April 5, 2025

All was clear and understandable except the program fails to tell you that you have a choice of using your smartphone or your personal computer for the video call. So I ended up having both of them on which was quite confusing until I settled on one.

Date of experience: March 26, 2025
New York
1 review
0 helpful votes
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Nome
April 5, 2025

None I don't know why you boss my account after I've done everything you still will not let me in why

Date of experience: March 26, 2025
South Carolina
1 review
0 helpful votes
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Super
April 4, 2025

Fabulosa buena gestión muy complaciente muchas gracias

Date of experience: March 25, 2025
Ohio
1 review
0 helpful votes
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Very frustrating
April 4, 2025

Trying to do what I didn't understand, finally doing it. When a person isn't real knowledgeable about what all can be done on a phone it's completely frustrating. I did get some help by customer support. Even the written instructions are difficult.

Date of experience: March 25, 2025
Oregon
1 review
0 helpful votes
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To ID Me
April 4, 2025

But now we wonder if I did the finale step to release Mt tax return

Date of experience: March 25, 2025
Texas
1 review
0 helpful votes
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Good
April 4, 2025

Very Good service,fantastic It's an easy experience without complications made for all ages

Date of experience: March 25, 2025
Virginia
2 reviews
0 helpful votes
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ID.me: Excellent App
April 4, 2025

ID.me is a perfect way to interact with participating federal agencies. You set up your account with facial recognition and 2 factor verification, signing, and off you go to accomplishing your goal. Right now the IRS is set up on it to make filing taxes easier.

Date of experience: March 25, 2025
Texas
1 review
0 helpful votes
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IRS PROBLEM
April 4, 2025

So so had a few problems tried it again second day and it seemed everything worked.

Date of experience: March 24, 2025
California
1 review
0 helpful votes
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Easy process
April 4, 2025

It was easy to use and straightforward. I was able to verify my ID and finish the application that I was doing online.

Date of experience: March 24, 2025
Tennessee
1 review
0 helpful votes
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Satisfied Customer
April 4, 2025

Wait time for video call a little bit long but overall it was great.

Date of experience: March 24, 2025
Oregon
1 review
0 helpful votes
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THOROUGHNESS!
April 4, 2025

My interaction with the IDme system was at first very easy, however the further in you went, you experienced it getting harder and more direct questions, and tasks, up to the point I got frustrated, then realized it was the thouroughness that was the cause.
I commend amd recommend the ID.me verification system.

Date of experience: March 24, 2025
Florida
1 review
0 helpful votes
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Satisfactoria
April 4, 2025

Muy rápido, eficiente y con calidad, bien efectiva, quedé satisfecha con todo el servicio

Date of experience: March 24, 2025
Hawaii
1 review
0 helpful votes
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EXCELLENT
April 4, 2025

BEING OUR FIRST TIME DOIND ALL THIS, IT WAS NOT TO SCARY AND BAD. WE WERE EXPLAINED WHAT WAS BEING DONE AND IT MADE IT EASIER FOR US SENIOR PERSONS TO UNDERSTAND MUCH BETTER.

Date of experience: March 24, 2025