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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was quick and easy to make sure I didn't make mistakes and keeping it clear to make since
Just followed instructions and all went well, ten minutes or so and all done.
Very pleasant with the information I get and how easy to set up everything
Yo no podía hacerlo porque yo tenía problema con mi teléfono y traté y trate en un momento al ver lo serio de este servicio me dió miedo que bloquean todo más sin embargo ellos me dieron opciones hasta verificar mi identidad asegurándose que era la persona correcta y eso me gustó
Muy bueno recomendado y defiende tu identidad es recomendo para todo yo tuve buen trato
I followed the instructions and completed the process more quickly than I expected.
I didn't think this was necessary. I don't like this and if you have all of my info why am I giving it to a 3rd person and now I have to hope they done have a data breach.
The verification process was the most secure and thorough, that I've ever experienced.
The process to get started is time on consuming and annoying, but it's for our safety.
Seamless transaction and the agent assisted me is so professional and very helpful.
Using ID Me My Experience Was Kinda difficult at first but when I got on the video call it went a lot better and mover when someone was helping me go through the process.
Good very nice and I trust that it was very very good
It was really easy to do and if it all possible there is help or chat that you can get a hold of to help you through it
Great experience great services an very helpful an awesome experience fantastic
Muy buena atención y servicio de traducción mucha atención de parte de los trabajadores
Overall I had a very good experience with ID. Me. The instructions on the website were easy to understand, clearly explained, helpful and it offers a variety of services. I used it to access federal government tax records. The hardest part for me was taking a selfie video which requires you to open the camera on your phone or your computer to record the video, I usually keep my cell phone camera disabled.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members