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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Everything was explained very well. Was able to follow instructions without any issues. The only problem I have was taking the selfie in the designated place. Tried several times and never succeeded. However an agent that a video call and gave me the okay.
The whole experience was easy, the site was helpful and informative. Thank you
Had a very difficult time with uploading, as their site was extremely slow.
I uploaded my docs and recieved a message for 3 Mins to get doc Approval. I waited 37 mins for approval. I had to leave the session. I had to log back in the following day. This is a very poor experience. It was a Sunday that I uploaded docs. If there was not anyonme available on Sundays or for whatever the reason THE USER SHOULD BE MADE AWARE, so they can come back when the docs can be approved.
I needed to sign up with ID. Me to access my Socia Security information. The steps to follow were extremely easy, the entire process only took about 10 minutes. The site can tell if the picture ID you are uploading is legible and clear. I feel secure with this site. I currently use it with my patients as well, and I always feel confident that their privacy is protected.
I appreciate it the lady took the time out and she's very patient with me she helped me step by step in every detail so thank you so much.
Megusto la forma de las atenciones ke tubieron conmigo fueron mul amaple
This is a great way to get into an important web site with no problems or hassle of finding or remembering more passwords
The initial setup is lengthy and somewhat complicated if you're not real tech savvy but it helps for keeping your information secure on various websites
I used for reviews my refund, verry easy to operate
The give you access for to check the status of tax return
Es rapido y ayuda a verificartes es facil y claro que volveria a usar
Muy satisfecho, me gustó la comunicación la señora que me atendió muy amable! De verdad los felicito
I applied to ID. Me on Sunday afternoon, and after completing all the online information was given an estimated time of 15 minutes to connect with an agent. This was updated to 21 minutes, and counted down from there. The agent explained everything thoroughly and initiated a Zoom call on my cellphone to go through the verification process. Uploading the documents to the site was very easy. To be honest, I was happily surprised at how smoothly and well thought-out the whole process is.
First of all, I've never had to do this my entire life to file my taxes and get a PIN to sign my return. I used to just submit my information on the IRS website and get the PIN. It was very easy. Now, we have to take pictures of our personal documents and our faces to be mapped by computers. We have to talk to a stranger, who could be anybody, and then they have your information. I hope my information doesn't end up on the dark web, but what choice do I have if need to get my taxes filed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members