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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great communication skills she have, she took her time to explain in details and made me feel like Iwas a person and not and machine, thank her kindl,,,,,
The helped me prove my identity without any problems very fast and easy, they provided me with a wonderful service.
I attempted several times, over a period of time, to upload documents in the self-process and was never able to do so. My attempts to obtain help from a human were a failure for some time. Finaly, when I contacted a human the basic issues were resolved, but hot totally. My final effort involved a video call. That went perfectly, and that agent was helpful, as was the fi rst agent. There should be a clearer method of reaching a human.
It was pretty straight forword It took a few minutes to get it all complete.
This should make filing taxes easier
Just followed the online instructions. It went well. Had to reread here and there, but that's true of anything.
This was a nice experience the lady was super nice and helpfull i was recommended by my sister in law and it was super easy and quick to do will be definitely using it again soon or later
It's easy to access and the information that has been asked is relevant for the verification needed for the person. Keep it up!
Too complicated. Requested information that is already provided or available through other government sources.
My experience was alright. I feel like I got a lot of knowledge from ID. Me. The program is wonderful and added a lot to my knowledge.
This hope they had me give my ID both sides my social security card my name my visual video ID and I believe it was very thorough thank you so much
I found it pretty easy to use, I seem to remember it being kind of a pain the last time I used it, but pretty straight forward now. I just hope they keep the I.D. stored so I don't have to go through the whole process everytime I want to access my accounts?!
It was a pretty easy process. The person who did my video call was very helpful and nice. Uploading the documents was easy
Timed out to no fast took several attempts not all internets are fast and some PCs aren't new...
It's the same as the DMV you might as well just line up and get your pap smear unless your text savvy this is not the way to go
Slightly above average, however I was not able to attain the primary information I was seeking… interest rate and penalties on tax amount still owed.
This was a pretty straightforward, easy experience... no major hiccups, and a pretty quick process. The only thing I would change would be making the text larger for people with low vision (like me).
Great most definitely will continue to contract with the agency with any on my concerns and statements love that it shows everything you need to know and see even have the forms you need to know read and fill out..
It was a good experience and I hope that everything goes good now that I've done everything I had to do that was asked of me
Exercise in futility!
I've now wasted too much time trying to communicate my displeasure with this site!
Video rep was very professional. Brief video chat. Was asked a few questions as he compared me to my image in their system.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members