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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Me pareció muy buena la atención y la información es muy clara y precisa, además fue muy eficiente para la necesidad del momento
IRS sent a mail asking my verification.
It was user friendly, very easy to use. I had no issues to follow. I was able to finish from start to finish in less than 10 minutes.
Fue rápido y el agente muy amable en inglés tanto en español me solucionaron rápido ya q no hablo ingles
Very good and so easy to understand the steps. At first I was hesitant to put my personal information but as I saw the steps it has you take it was safe and I would let my friends and family know that they can use this app without being nervous there info would be safe.
The agent was very professional and didn't take much verifying. We request a video meeting around 12:45 am by 12:55 I was on the video call with the agent. He makes it fast and easy.
My experience with this SSA renewal was easy to follow along and easy to navigate, I throughly enjoyed working within this new platform.
Needed to find my IP Pin for tax purposes, and wasn't even sure I had one, this site made it quick and easy to retrieve it.
Very good no hassle. I really trust this a lot. Going to let my family know about this. Tell them it's very thrusted and private.
Ok. A little novel and mildly stressful. Getting pictures taken of my drivers licence has to be repeated three or four times. I has to back up several times and eventually caught on. It was a relief when the drivers licence could finally be processed.
Fue fácil, fluido y con segurida. Lo recomendaría sin ningún problema ya que da segurida y facilidad a la hora de acceder
El trato la atención amabilidad fueron muy buenas con traductores para poder entender bien el proceso
I hired a professional to help me get through this. Without their help it wouldn't of happened. I was completely lost. I don't believe anyone would think it was a breeze to get through. It took 30 minute with a professional to make it happen.
No one should have to agree to biometrics or an upload of their identity to access the IRS web site.
Terrific. Got everything I needed done. The girl I had the video call with was great. It was about a twenty minute wait, but I figured that wasn't bad for a Saturday.
It was exellent. So late but in general was a perfect experiencie, all security question and documents verifications
I already had an ID. Me account because I travel a lot for work. I don't use the computer too often and was pleased that updating my info was easy and help was available if I needed it. Thanks!
Good source of information…easy to set up… very informative … make things easy to accomplish… very helpful…
It was Awesome it is easy to login and directed to the department state or federal and access the services needed, I would recommend and encourage to my family and friends to use the IDme website
From my perspective, SSA should take this and put it where the sun dosn't shine, especially for older folks like me.
Slow process but overall a u good experience experience! Had some trouble with passwords but when I used the suggested password it was much better!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members