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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Virginia
2 reviews
0 helpful votes
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Easy As Pie
April 23, 2025

The whole process was painless and went extremely smoothly and just takes under 5 minutes. Considering that this is for our own security especially in this digital scam age, I was happy to do it and expected a lot more difficulty and time than it actually took, so I would highly recommend it.

Date of experience: April 12, 2025
Virginia
1 review
0 helpful votes
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Wonderful support!
April 23, 2025

Hi Mrs, your service so wonderful and helpful fast and easy convenience when I need it, I am very satisfied thank you so much.!

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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They lie about re-verification
April 23, 2025

You have to hand over your biometric data in addition to your contact info and government documentation. Everytime. They claim it's like barely more work than setting up a password but it's not true. I hate that they've wriggled themselves into bed with essential government agencies like the IRS and established themselves as the gatekeepers to essential citizen services with no alternative means of online accessibility.

Date of experience: April 12, 2025
Maryland
1 review
0 helpful votes
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La mejor atencion
April 23, 2025

Asido la mejor atencion que e recibido y la manera mas facil de llenar documento :) me siento satisfecho de aver acudido a esta pagina para resolver mis problemas

Date of experience: April 12, 2025
Pennsylvania
2 reviews
0 helpful votes
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American verification.
April 23, 2025

It is super important to have some sort of verification, which has an ID who can identify you are an American citizen. I strongly recommend that you get this completed. It'll protect your identity in the future because there are so many hackers and thieves out there.

Date of experience: April 12, 2025
Colorado
1 review
0 helpful votes
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Easy Peasy
April 23, 2025

As a senior I found the process easy and gave me a sense of security with all the steps to insure my identity.

Date of experience: April 12, 2025
Kentucky
1 review
0 helpful votes
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Exelente 🤜🤛
April 23, 2025

Todo bien exitoso, muy amable El ajente que me atendio y estoy supercomplasida muchas grasias felicitaciones por su buen trabajo

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Easy to set up and use but...
April 23, 2025

How can we possibly know our data is secure? Are the latest protocols employing the latest and most robust state of the art technology, etc. in place to protect us? Of course they will tell us our data is safe. But being that so much personal data is being stored on such a platform, we should at the very least be skeptical. Nothing is 100% impermeable.

Date of experience: April 12, 2025
Florida
1 review
0 helpful votes
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Worked fast
April 23, 2025

I needed to reset my MFA during a tax season in a short period of time. I thank my Lord God for this product: it worked fast to help me authenticate, when I followed each step correctly.

Date of experience: April 12, 2025
Texas
1 review
0 helpful votes
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In order to prove to the government who you are, you have to give all your data to this third party. Not only do they want a picture of your ID, they want a video selfie. Why would they need to store this data? And the video uploaded returned error messages 4 times. We shouldn't have to do all this just to interact with a government agency.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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EXPERIENCE WITH ID me
April 23, 2025

It was Easy and fast. I did not need to spend time in long time driving to verify myself. And the connection with the other app was very fast. In overall I did take too much time to register, it was fast. The platform is also secured. I really appreciate the experience. Thank you.

Date of experience: April 8, 2025
Missouri
1 review
0 helpful votes
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Excelente Servicio
April 23, 2025

Me pareció muy buena la atención y la información es muy clara y precisa, además fue muy eficiente para la necesidad del momento

Date of experience: April 12, 2025
Illinois
1 review
0 helpful votes
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Identity for IRS
April 23, 2025

IRS sent a mail asking my verification.
It was user friendly, very easy to use. I had no issues to follow. I was able to finish from start to finish in less than 10 minutes.

Date of experience: April 12, 2025
Nebraska
1 review
0 helpful votes
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Satisfecho
April 23, 2025

Fue rápido y el agente muy amable en inglés tanto en español me solucionaron rápido ya q no hablo ingles

Date of experience: April 12, 2025
Connecticut
1 review
0 helpful votes
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Make account
April 23, 2025

Very good and so easy to understand the steps. At first I was hesitant to put my personal information but as I saw the steps it has you take it was safe and I would let my friends and family know that they can use this app without being nervous there info would be safe.

Date of experience: April 12, 2025
Alabama
1 review
0 helpful votes
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Very good service
April 23, 2025

The agent was very professional and didn't take much verifying. We request a video meeting around 12:45 am by 12:55 I was on the video call with the agent. He makes it fast and easy.

Date of experience: April 12, 2025
Virginia
1 review
0 helpful votes
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Social Security Cstd Replacement
April 23, 2025

My experience with this SSA renewal was easy to follow along and easy to navigate, I throughly enjoyed working within this new platform.

Date of experience: April 12, 2025
Indiana
1 review
0 helpful votes
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Information made easy for once
April 23, 2025

Needed to find my IP Pin for tax purposes, and wasn't even sure I had one, this site made it quick and easy to retrieve it.

Date of experience: April 12, 2025
Oklahoma
1 review
0 helpful votes
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Awsome good
April 23, 2025

Very good no hassle. I really trust this a lot. Going to let my family know about this. Tell them it's very thrusted and private.

Date of experience: April 12, 2025
Texas
1 review
0 helpful votes
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VA Signin on MyHealthy Vet
April 23, 2025

Ok. A little novel and mildly stressful. Getting pictures taken of my drivers licence has to be repeated three or four times. I has to back up several times and eventually caught on. It was a relief when the drivers licence could finally be processed.

Date of experience: April 12, 2025