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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Was not Terri able. Once you setup it up keep you username and password in a safe place not easy to reset the password
Pleasant and fast and accurate walk me through every step to make sure everything was correct and had the correct information.
ID. Me was extremely fast to set up, & beyond efficient in getting my identity verified for my Federal Tax Return to IRS. I hope to see this feature being utilized by more agencies in the near future.
Trying to get the ID & selfie was beyond hard & still didn't verify me. I would definitely look at a different app.
Good, esey to use. Was fast and simple to use. Many veterans have trusted this company. Not much more to say.
It's a bummer the world has come to this, but IDMe isn't hard to use and info is more secure from hackers & scammers. Now to keep the government out.
Es excelente para usar por que es una buena página web. Lo recomiendo para usar. Excelente para que que la usen muchas personas
Was able to get the info tax info I needed. I felt very safe inputting my info and like that they required picture and live ID to verify my identity.
I found gaining access to ID. Me to be a tedious and time consuming process. I had submitted all my information previously and had to submit it a second time for some reason.
Can't get a verification code that works. Guess they figure the most secure site is the one no one can get into.
It was easy enough though I've had problems in the past when I was struggling and didn't have id or anything if I got a question wrong id be logged out for some time
Straight forward. Easy to use. I was able to more especially access the information I needed from the agency.
My problem was caused by an old previous phone number. I couldn't figure out how to solve it. The ID Me app has a video verification feature that was really easy to access and the tech verified my ID quickly. Problem solved.
Was great and faster the guy was straight and very easy to understand him I don't have to much time to describe everything
I have been using ID. Me for a number of years. It has never failed, and is very fast and easy to use. I highly recommend it.
Easy to follow and easy to use…. I hoping they use to renewal licenses and passports …excellent idea to use phone camera after opening the link sent to your phone
Once i had my state id and social security submitted for review by the online system, i was able to request and book an appointment for a video call verification of my physical identity government documents within 20 minutes; once on the video call, the gentleman checking my identity documents was respectful and gave the straightforward instructions in a digestible, step-by-step manner (i. E. question about why you are verifying with id. Me [e.g. Verifying benefits for veterans or medicare] and instruction to show the identity document in a specific manner so that there is a good amount of distance between the document and the webcam [first start with the identity document close to the webcam then slowly move the identity document further away, all while keeping your face visible in the background]) making the video call verification process
Normal normal don't need to explain myself no issues
Very easy to access the Video conference with their Customer Service Agents. Fast and Efficient. Had to gather other information, so I got off the first video call and was back on in 5 minutes...
As I explained already on a short survey. ID. Me gave me a sense of feeling safe with my information. For the fact that my identity has been stolen and hacked. I'm not too trusting to apps these days but I definitely felt safe with ID. Me and yes I would refer others. Thank you all for your help! ID. Me was fast, safe, and attentive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members