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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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In my experience ID. Me was very easy to use while also being very thorough. I have full confidence that my information is secure.
Muy buena y amable me gustó el servicio que me brindaron por videollamada. Lo recomendaría a mis amigos
Fast and delivered the best protection with my information and very important to have this pretention to be a far new way to be on point
My experience began at the beginning in trying to download the App. In 2024 it was imposible to download the App. This year the same it took 9 hours during 2 days to finally do It.
It took me two to three days to get on the site. This is very difficult for the elderly generation who have no one to help them.
Very satisfied. The agent was patient and very supportive. Though, i still can not connect to IRS, i hope to do so soonest.
Helpful and understanding. And got it accomplished I managed to get my information submitted. The agent was very helpful
Instructions simple and easy. Process was minimal time. Video conference friendly and professional. Quick service.
Facial recognition part bombed 8 times straight! After I finally got into work, I still have to wait 3-5 days for it to verify with my state employment system!
Couldn't create an account due to an old account with an inaccessible email. They said it would take a week to delete the account. It took two weeks.
Did a great job for helping meshe went Beyond and did a great job? I hope you get the same representative that I got for the.
Best person to help out
This year Social Security didn't send my the needed Tax documents. When I visited their website to download them, they couldn't accept my password because it was too old, and in order to renew my password, they would contact me by email. Unfortunately Comcast had locked the associated email box, so that wouldn't work I couldn't call or visit them because of my deafness and immobility (I am very old!). I kept visiting the SSA website for a solution, when I noticed they accepted ID. Me as a way of logging on. I did a lot of research before I would do that, and when I visited the IRS website to get a tax filing extension, I saw ID me could be used for them too - I was sold! I now hav a downloaded SSA Documents and was also able to change my old email address, Thank you ID. Me.
To much to much to complete for a senior to complete who is not computer knowledge ID employee
Was very good.
It was okay thank you I don't know what else to say thank you *******358 that is my phone number ya can leave me a message if you choose too I am usually busy during the day so early in the evening is good.
It's simply crap, but a must have. Could not be worse, but I bet they will try...
It's pretty much mandatory now, which is probably why it's so bad.
Todo muy bien y seguro y además en mi idioma fácil y seguro la agente de la video llamada muy amable
Is easy to follow. I think this good tools to verify while your personal information is safe. ID. Me give you step by step instructions to proceed to able to finish the verification so you can claim your benefit and your information is secure because ID. Me protected your personal information and it verify is really you.
Muy amables y muy confiables y sobre todo mucha atención que asen los agentes me siento satisfecho con esta experiencia
To my surprise my experience with id. Me and the whole video verification was NOT a nightmare! All of the directions were concise. I had no difficulties with turning in photos of my documents or connecting with the video call. The wait time for reviewing my documents I do feel could have been a little faster. However the wait time for a representative to join the video call was almost nothing and the call was expeditious! This experience in comparison to my last dealings with id. Me and the IRS website and the whole prooving my identity thing was night and day! It used to take forever, with no clear answers and insufferable. Well, I'm letting all the procrastinator's and indecisive's out there know that you dont need to put off this chore any longer. Everlasting and arduous no more! Thank you id. Me for changing it up for the greater good and taking a little bit of stress out of things that are stressful!
Set up was so easy for layman like me the whole process went smoothly without any issues on the first attempt itself
Will definitely use it wherever it is used
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