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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Let me out of this review from hell! *******890-/:;()$&@".,?!' The quick brown fox jumped over the lazy dog
Buena y eficiente todos muy amables, el equipo bien preparado, todo rápido y confiable lo recomiendo
The video chat went smoothly, the gentleman was very professional and helpful. First time using this platform and it was simple and convenient. Very simple and secure, highly recommended.
It's nice to find a really easy to understand and secure.
What's really concerning is not knowing who's at the other end of any communication online could be a villain could be a terrorist could be a con artist could be someone so intelligent that they're all the above that question is what I fear I don't know about anybody else
This site does not work. The company has written nonfunctional software. No picture will upload correctly. It is a waste of time to try.
Too many steps to log in. Too many times to request a code number.
Unable to send ID picture.
Too many messages explaining why some info can't be accepted.
Una experiencia muy positiva en lo general. Y muy buen trato con el personal que me atendió. Y rápida solución a mi verificación
It's is easy to work with. Like it. It's great that I trust idme. I will refer to family and friends.
My issue is still a issue and there is no results for me and I still haven't received my payment yet and my bills are due on Friday from waiting on my payment
Very intuitive, smooth process, did not experienced obstacles. A gret and effective service, thank you🌟🌟🌟🌟🌟
In my experience ID. Me was very easy to use while also being very thorough. I have full confidence that my information is secure.
Muy buena y amable me gustó el servicio que me brindaron por videollamada. Lo recomendaría a mis amigos
Fast and delivered the best protection with my information and very important to have this pretention to be a far new way to be on point
My experience began at the beginning in trying to download the App. In 2024 it was imposible to download the App. This year the same it took 9 hours during 2 days to finally do It.
It took me two to three days to get on the site. This is very difficult for the elderly generation who have no one to help them.
Very satisfied. The agent was patient and very supportive. Though, i still can not connect to IRS, i hope to do so soonest.
Helpful and understanding. And got it accomplished I managed to get my information submitted. The agent was very helpful
Instructions simple and easy. Process was minimal time. Video conference friendly and professional. Quick service.
Facial recognition part bombed 8 times straight! After I finally got into work, I still have to wait 3-5 days for it to verify with my state employment system!
Couldn't create an account due to an old account with an inaccessible email. They said it would take a week to delete the account. It took two weeks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members