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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I contacted the Customer Support team at ID.me 3 or 4 times because I was unable to log in to any of the government entities because of identity theft. Unfortunately, the issue was not resolved until Daisey in Customer Support took the time to figure out my issue, CORRECT IT, and now I'm able to log back into the government entities once again. Thank you Daisey!
Spent days trying to comply with IRS letters asking us to contact them. Nothing worked. Need to give up
Good job they helped
Me with my needs I spoke with a represantive
Showed my personal
Information infront of camera.
A good app ad overall outcome for identification process. If you're interested in saving time. I'm pleased I took the time to get verified.
Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good. Fine, very fast, don't have too much to day.
Good, good.
Exelente tremenda atencion la persona la cual me atendió era amable y me dio la información exacta para que no ubiques inconvenientes con mi chequeo.
VERY GOOD. The local support person in the store was extremely helpful in assisting me in exploring and accessing the various discounts available.
It's was too *******@first my ID.me didn't work right away when someone helping me out through my EDD.
It was simple and fast the customer service rep was professional and made the whole transaction easy
Una experiencia muy satisfactoria y muy buen servicio de la funcionaria hispanohablante que me atendió en la videollamada
Safe, fast and secure! I know my information is secure. Other sites verify you through ID.me and allow you to continue to there site
Crappie.crsp is not a good thing Jax?))"opening-24 I have a home 🏡 in my life tv and I have a question about how
It was very interesting for me and i thing it will more experience for me in future because i need more information in future
As long as you know the answers to your own questions that you make there should be no issue whatsoever. Let the site scan your face in your eyes and you're in simple as that no need to remember long passwords for multiple services in one organization. If you lose your phone no worries go through your verification process that you made correctly and you're in within minutes
Violations of human dignity. Be prepared to feel like a criminal or zoo animal. It's unnecessary. A person in the employment office can clearly see its me.
Fast and efficient. Super easy to use and navigate. Clarity of web site. I hope the benefits come soon since my company does not pay vacation or sick time. I am not earning any money.
It was Great just a little confusing but I got through it with help I have really have a experience yet
I was able to access very important benefits all at once, without trying to remember several passwords
Súper rápido y atentos a la hora de llamarme y verificar mis datos para poder continuar con el proceso de verificación de mis documentos
My experience was good I'm very glad that ID. Me asked so many questions it's for Security purposes I thought it went very well. Thank You Ronald C Ray
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members