ID.meReviews 42,720

What's the point in having a verification system if doesn't work? Hour waits, sometimes day waits, only to have a Google number pop up that may or may not be them or it may be a scam, who knows! It's not like they identify themselves or anything. Pro-tip: if you're going to have an agency that verifies things for a governmental agency, make sure it works. Because ID.me does not. It's inefficient and practically useless. I've had my appeal held up by this "system" and for the length of time that it's taking to verify, I might as well walk to Sacramento. I'd get it done faster. I'd give it less stars but there's not an option.

After losing millions of our tax dollars to fraudulent unemployment claims, California's utterly incompetent EDD has changed their focus to screwing over millions of legitimate claimants in their hour of need. To facilitate this, they have contracted with ID.me, a company which appears to have been woefully unprepared to deal with the volume of ID verifications they would have to make. No doubt millions more tax dollars have been wasted on the ID.me contract. I wouldn't trust ID.me to verify that the sun rises in the east.

ID me claims to be available 24/7 for verification but every time I have tried them the wait is over five hours. I waited three hours and then the message repopulated saying the wait was again over five hours (!). If I cannot verify my identity, I (along with 1.4 million other people in California) will lose my unemployment benefits. Heads should roll in Sacramento. Because EDD left the system wide open for fraud from organized crime and Nigerian and Russian scammers, legitimate CA residents who are unemployed because of COVID are losing their homes (and their minds). All EDD had to do was eliminate the easy to defraud Bank of America EDD card and deposit unemployment checks directly into recipients' bank accounts. You have to go in person and show ID to open a bank account. This simple act would have eliminated 80 percent of the fraud or more. Because of their own mistakes, we CA taxpayers will be footing the bill for between 5 and 8 billion dollars, and those of us who are unemployed can't pay our rent or mortgage. With their customary incompetance, they froze virtually everyone's unemployment and force us to verify our identities through a private ID system that is unavailable.

It is very hard I mean very hard to get a hold to someone. I waited in front of my computer more than 4 days for more than 5+hours for the id.me video chat and it doesn't update you at all it just keeps saying "more than 5 hours". After waiting 5+hours it just doesn't make sense. I wish we could just talk on the phone with someone from edd and they ask us detailed questions that only we would know. I know they are trying there best with the Edd fraud activity and stuff but Id.me is a long process. I'm sure a lot of people are frustrated and can understand where I'm coming from.

I'm trying to set up an account so I can verify my ID with the unemployment department when I went in to use my email address it said that that email address was already associated with an account I need help and I can't find it anywhere every number I call they don't answer this is holding up my unemployment benefits I haven't received a payment since December and I thought I had already sent in my ID verification but evidently not

Had to be forced to use this service by Edd. Honestly I'd rather be homeless and eat a week old left over food in the garbage then hear is.me again.

I logged on to speak with an Id.me referee at 10:30 am it is now 9:15 pm and though an hour ago it said I was an hour away from speaking to someone, now it says I'm an hour and 45 minutes away. I work part time and must wake at 7 am. This site an egregious flaunt of power and is absolutely disgusting.

This has got to be the most atrocious website I've ever had to deal with. First two hours wasted getting kicked out of the queue for not being active on a support chat window that has no activity. The next 10 hours spent actively engaging with chat window every 10 minutes, no meals, no hygiene, now it's 10:20pm and I'm just now finding out that they closed at 3:30pm PST. My queue position is #1, and it's been #1 for the past 2 hours. The whole reason I'm trying to speak with support is because actual live agents are apparently non-existent, wait times say "more than 5 hours" despite literally leaving the window open an entire 24 hours, overnight on the computer. Lo and behold, you are logged out of the website after something like 30-60 minutes so waiting on that window is completely worthless. Basically, this website will never, EVER get around to helping you, if their automatic ID detection methods all fail. You are completely screwed. And yeah, of course this is the website the United States government uses, it doesn't get much more incompetent than this.

My computer is been on for 2 days just waiting for video ID confirmation for unemployment still no luck on my computer it says wait time 5 hours and is been on for last 2 days what a terrible service

So I couldn't get through, wait time always above 5 hours - and finally I decided just to call EDD directly and let them know. I mentioned it was impossible, and I was frustrated because I had all my documents on hand and could show to my worker directly that very moment. He informed me he would make it possible to upload directly to the site. I waited 24 hrs, as directed and low and behold an upload button was in my UI account page, and I was able to upload. Just waiting to here from EDD now. Contact a case worker at DMV and let them know. You'll probably have trouble getting through, but easier that and more likely to get through if you just keep trying with the EDD number, as opposed to ID.ME.

NO. DO NOT USE THIS APP. Rather tell your EDD office that you'll verify in person. ID.ME clearly states that it WILL share your identity and information to third parties? WTF? There is no way to contact this company besides chat or email. Both forms of communication will not respond.
THEY TRICK YOU INTO A TAKING A "SELFIE" with your phone which gives back door spyware and facial recognition to a privately held company that shares your info. NO NO NO WAY

This service is a complete scam and probably collecting everyone's data to sell later. The wait time for a referee is 5+ hours and I've left my computer on for days and it never drops. No matter what method of identification approval I go through, it says it's unable to complete request. It's a complete joke of a service

THIS IS THE WORST COMPANY I"VE EVER HAD TO USE! I WANT TO GIVE THEM NO STARS! You apply with several documents and they ignore you for 8 hours, then with no warning because your not in front of your computer for 8 hours waiting for them... they make you start from scratch and apply again.

I already sent 4 messages today and not 1 reply, only way to get help is either by email (Forget it) or through their chat service, I was on from the minute they opened for chat 11 am Eastern waited in Que for hours and everytime I thought i was 8th or 7th in que i got kicked out had to reconnect, until the last time I tried to reconnect, got a message "Sorry Closed For The Day" try again tomorrow.
I would never recommend this site but I am forced to use their service due to the great state of California's EDD department who asked me to have myself verify my identification in order to receive unemployment insurance benefits.
Good Luck If you live in the State of California to get verified through this website.

What kind of company get a government contract and doesn't provide email phone or chat support? Not only that but I cant even upload my ID?

I am so unbelievably pissed. After waiting HOURS (3.5 first time around) you get a notification that "documents are being reviewed" THEN you get spit out and it FINALLY decides to tell you "something isn't valid." As I scrambled to get a new document uploaded thinking I will still get to finally speak with someone what does it do: YOU ARE BACK IN LINE WITH ESTIMATED 4.5 HOUR WAIT THIS TIME. This has happened to me 3 d*mn sh*t times. Last time I had uploaded a medical bill and the representative that was reviewing my documents apparently deemed it "not valid." It was a MEDICAL BILL WITH my address, WITH my prescription, WITH my name and everything. Instead of being able to speak with a person to actually see what you need instead it just spits you out and you've lost your place in line. TOUGH LUCK. All i can say is: EFF YOU ID.ME. Ps. I am having to do this because EDD decided my phone number was somehow different than my previous (even though its the exact same #) and flagged it as fraud. FUNNY seeing how I had over 10k stolen from me earlier this year (which I still haven't seen a PENNY from) because someone "forced a pin" on my EDD card yet THEY WERE ABLE TO STEAL ALL MY MONEY WITHOUT THINKING TO FREEZE THE ACCOUNT. Ironic.

I tried to verify my ID iwth this company for my California EDD claim and they do not respond. They're system dos not work. They cannot handle the workload. It's been a month since my EDD Claim was suspended due to Possible fraud and this company was hired to Verify ID's and they are HORRIBLE AT IT!.
I complained to customer service for 2 days and NO Response from ID.me. I had to complain to my Assemblyman and Governor Newsom. DROP THIS COMPANY! THEY DON'T KNOW WHAT THEY'RE DOING!

I have tried unsuccessfully to put in tickets to get into my account, I do not have the log in information for an account I set up years ago, the only way to get into this account is a support ticket, as the chat function just disconnects me after an hour of waiting, this is unacceptable, Unemployment is only giving 10 days to respond to the identity verification, I am on day 5 with no response and no way to contact the California unemployment department.

Site has several issues, none of which have any reliable workaround. It gets hung up on phone numbers, it can't handle any kind of curveball (foreign passport, maiden name), and the wait time for "referee" is basically eternity (nobody can confirm ever actually talking to one). Horrible customer service and basic troubleshooting. Really stupid and incompetent app beginning to end. Only an idiot who likes to burn their money would find this garbage company.