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ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was pretty good overall. The person I did the video chat was very professional and to the point which was good!
It was a good experience with this to be my first time with this web site
Hello Rafael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Marie was very helpful. The camera and audio was new to me, but she was able to get me through it. The voices in the background was some what annoying
Hello Phillip! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I got a letter in the mail that said someone had filed a 1040 in my name (someone NOT being me,), so I went to ID.me and made an account, which was super easy. The hard part came when I tried to verify my identity. Three times I tried, but I just couldn't get it. So the next morning I did a video call with Lamika, and she helped me get things straightened out!
Hello Landis! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
My experience was frustrating. Approved documents should be listed from onset.
Hello Linda! We sincerely apologize for the difficulty you experienced with this the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
I really like ID me. Very helpful to open many applications
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am tired of managing a bunch of passwords and this appears to be an easy, quick way to get into sensitive personal accounts.
Hello Melaney! Thank you for your feedback regarding ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Curtis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very quick and well worth it. The service agent was professional and friendly.
Hello Chandra! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Loved it it was easy fast and a very pleasant experience
Hello Terance! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The lady was very professional very clear and understanding on how she explained things
Hello Brian! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
They lady and everybody helped me the best way and walked me threw the process wonderful experience
Hello William! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Their patients and understanding helped me through my call. It was an challenge but we did it! Well job done.
Hello Nadine! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Amy! We are glad that you were able to verify your identity quickly and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
With today's cyber criminals stealing internet users identities, it's comforting to know that the VA has taken a large leap to secure our PII with ID.me
Hello John! Thank you for sharing your feedback regarding ID.me. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
Hello Terri! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Honestly, at first I had some difficulty because I didn't put my documents in correctly. Once I realized what I was doing wrong it took about 5 minutes to complete and the clock started to wait for a agent to assist. She was great, had a wonderful personality, was patient and very professional. I'm glad there is a way to protect me from fraud.
Hello Tammy! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Te
Had a very pleasant experience with their help agent Lapre on a Zoom meeting to recover my account.
Instructions were clear and precise.
Took only 5 minutes.
Hello Jeffrey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The hold was a few minutes, but once my representative got on the line it was smooth sailing after that! She was very polite and well
Spoken.
Hello Bridgett! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It's was good, rather long wait time for the Video Visit
Hello Jonathan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shannon! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team