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ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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If it came down to it, I would not mind having to do this again (if i had to). I believe I could even make my own experience even better by trusting the process.
Hello Daisy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
THIS WAS SIMPLE EASY AND FAST
A GREAT WAY TO VERIFY INFORMATION QUICKLY AND EASY AND GETTING DISCOUNTS WAS A GREAT VALUE
Hello Eric! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
In my husband's account profile, ID.me has missing information therefore verifying his ID on other websites is not possible. There is no way to correct this online in his account and profile with ID.me, so you have to go through their Zendesk help/support folks to get any assistance. First you get "Rob" the auto reply who is worthless, so you have to write to them AGAIN and then when a human responds, they fail to read the entire email about the missing information on ID.me and send you canned instructions on how to simply go back to the website, that won't verify you because ID.me rejects the verification, does not solve or offer assistance to fix the profile and ignores the basic issue of the incomplete ID.me profile on their own website, which is missing information. Unacceptable.
Hello Margaret! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
I lost my IP pin. And thru ID.me it allowed me to retrieve it online. Big congrats on updating website
Hello Ralph! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It took a good bit of time trying to navigate the web site. The redeeming part was the Video portion which went quickly and was made very easy.
Hello Richard! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
Professional as could be. He even sent me a link when the video camera wasn't working. Answred questions and was on top of everything. I had no problems at all
Hello Eric! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I am struggling with a bunch of bureaucracy trying to get my DD-214 and ID.me has allowed me to get some of my benefits while going through that process. It is fast, easy, and I love it.
Hello Andrew! We sincerely appreciate your feedback. Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
I have been trying to do my ID verification for two days. Used the ID.me chat bot, that lead me to emails with (Dave) and all I was given was FAQ links and no help. The only option he gave me was to keep verifying until a trustee video chat option appeared. Which it did not appear the other day.
But today it appeared and I video chatted with William and he was extremely more helpful than dave. It took me a moment to get on a video chat with william and he helped me step by step get to a proper video chat to verify my documents.
Give William a raise or vacation. Dave I would not even associate with him in person, dave was no help at all.
Hello Craig! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very professional and nice and helpful. Everything went very smoothly
Hello Jonathan! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Providing my identification with ID.me was secure and easy. I needed to take care of my companies trademark in a timely manner and I was very happy with the process that is used for ID.me.
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I love how simple it is to use ID.Me. The added plus is, knowing my transactions are extra secured!
Hello April! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great customer service! Fixed my identity issue and got me back into my account so I can my documents completed on time! Thank you!
Hello Jessica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Una gran experiencia ayuda excelente una persona muy profesional
¡Hola Miguel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
This was my first time using this system, I couldn't believe how easy and quick it was. I like how my agent spoke clearly and I was able to understand everything that she was saying.
Looks very professional and experienced staff are working in ID.me. Quite interested to work with them.
Hello Aparna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I used state issued license and passport, with the video chat option for verification. I was able to connect with a representative after a short wait and he was courteous and professional and was able to verify my in a very short time.
Hello Peter! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Aaron! We sincerely apologize for the difficulty you experienced with the identity verification process. If you require any assistance, please send us an email at [email protected]. -ID.me Social Response Team
The staff was very helpful and professional. Thank you again for your knowledge. Jose
Hello Jose! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
She doing exactly what she supposed to do everything's fine Good
Hello Kenneth! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eric! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team