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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Got frustrated trying to take picture of my documents, but the referee was able to easily verify my information.
¡Hola Rodin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Trainging with ID.me was intense and very complete for information essential for selecting the employee for this position. Always available to assist when necessary to main the training was moving forward and assisting with any areas for additional training or tech support.
Hello Carolyn! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Except for the document process, my agent was very professional, quick, and extremely nice and helpful.
Hello Clarence! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Everything went smooth. The gentleman on the video call was great and walked me through it fast
Hello Ralph! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was very helpful it was something different she was very professional and polite she did a very well good j
My rep was on time, knowledgeabl, quick, polite, and very professional
Hello Sumner! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a pretty quick process and I'm looking forward to going on to the next step in filing my claim thank you
Hello Jamale! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Very good experience for people to check there indefinite
Hello Leslie! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Many times you may have to ask to see if any discounts are available to first responders or military. ID.me makes it easy to establish your affiliation with a reconized entity. All it takes is a few answers to some basic questions, then you have that established to enjoy some amazing benefits and shopping savings without the hassle.
Secure, safe and it works to establish your identity for when you need it!
Hello Ray! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
There fast they are Nice and I'm just waiting on my taxes this month
Hello Aersenio! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
I found the process very simple and effective. The experience was much easier than expected.
Hello Billy! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
Needed to verify my identity for disability and it was easy and painless.
Hello Lori! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a good experience. She explained very well and treated great.
Hello Yahaira! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
Helps to be able to ZOOM for document transfer and communication. My agent was very helpful and walked me through the process.
Hello Stephen! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The agent kept it professional and was quick about the service
Hello Jessica! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The instructions were simple and accurate. The Referee was knowledgeable and very approachable. I would highly recommend anyone to use this method to access their tax information.
Hello Mike! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello John! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
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¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I like It because its too Easy too handle with the ID.me.
Hello Noelia! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rick! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team