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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I needed to confirm my identity to create my account with the IRS. The platform, instructions, and requirements were mostly clear. But, since I don't have a US phone number, the process was slowed down significantly. It took about 1.5 hours. The customer support chat provided critical assistance when one of my docs was rejected with no explanation given, and I was able to complete the process, which was the goal, and definitely worth the time spent.
A horrible experience stressful and just cried a 3*
Hello Sheila! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Make sure you have your license, a great internet connection and 10 mins. I appreciate the measures taken to secure my personal info.
Hello Ivette! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very friendly and helpful, amazing service and great personality
Hello Jose nelson! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Process was Fast, clear and secure with no problems
Hello Daniel! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a great experience. I am very grateful that this new system is in place. I was unable to get to the unemployment office do to it being to far away. And the 2 people who assisted me did an awesome job.
Thank you
Hello Vickie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Easy enough to complete and all the requirements are listed before you begin the process.
I recommend ID.me for anyone who needs secured sites.
Hello James! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience with the representative was excellent he walked me through the verification process quickly and effectively thanks a lot!
Hello Dorian! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My experience with operator/agent was so professional with results. I have been trying for a year and I finally was able to reach a live video call. I am so satisfied with being verified! DONT GIVE IN YOU WILL WIN against hackers and identity theft people so be consistent with due diligence
Hello Shonda! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Once I had it set up properly it has worked flawlessly. Good to know my identity is secure.
Hello Michael! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Iw was exhilarating. I knew I was going to be put through the ringer AFTER they threw me a curve ball when I applied last month. I wasn't expecting any back pay to March which would give me seven x $1,400 minus 4000 HRA 1000 debts I'd still clear $6000.
Hello Darryl! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Fast and easy and the representative was very helpful and very courteous
Hello Arrick! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
Hello Vasil! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It was quick so easy and the worker was such a sweetheart thank you so much
Hello El'kamino! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great experience great customer service very patient
Hello Walter! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Franco was patient, efficient and expedited the procedure fore customer satisfaction.
Hello Don! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello David! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Professional and understanding agent nice and courtesy was amazing very helpful only took couple of minutes doing job it's designed for security purposes
Hello Teresa! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My experience today was really really great, I loved the way it was so easy for me to do everything that I needed to do in a timely manner. Thanks for your service today it was Awesome
Hello Renata! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I I feel my experience was a greater understanding of how my ID is protected. And it gave me more confidence in it
Hello Marilyn! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Moshe! Thank you for sharing your experience with ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team