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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Navigating the site was simple and easy. Putting my documents in order was very simple because it provided readable information on what documents it needed.
Hello Jose! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was trying to verify myself with the cell phone option and the laptop browser kept in track with what my cell phone activity which tripped me out. Its a little hard to submit documents with the cell phone camera yet it worked out with the laptop browser as well. Totally secure especially since i waited for the online video call to verify what i submitted.
Hello Vernon! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Excelente experiencia muy buena atención estoy muy satisfecha Gracias
¡Hola Claudia! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was easy to setup with video chat I'll tell all my friends that it's easy to setup
Hello Kenneth! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My agent was very professional and helpful during the video chat process.
Hello David! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
A great opportunity to save money. Thank you for the recognition of our military and first responder service.
Hello Marion! We are glad you were able to verify your military status! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Very easy to use and get info verified.
Very friendly professional associate
Hello Mark! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Once I went through the simple process of uploading my ID it was there to for easy to sign on.
Hello Jack! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very easy and simple highly recommend to do any Identity verification
Hello Christopher! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The video chat agent was very professional and pleasant to work with.
Hello Marie! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The experience was an Amazing experience was fast simple and very easy
Hello Stephon! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
After getting my login using ID.me it is very easy to verify you are who you are on versions sites
Hello Richard! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Signing up was easy, fast, & secure. Instructions were explained very well.
Hello Mike! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was simple, quick, and worked nicely. The site is v
Hello William! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Simply easy process very knowledgeable about process very professional
Hello Georgette! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Bueno y en realidad muy rápido el servicio. Espero tengan más en servicio con idioma español.
¡Hola Samuel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Gotten everything I was looking for. Finally my tax are completely done
Hello Lorenzo! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Rapida, segura y exitosa,accesible muy buena... y es mejor así para poder cuidar la identidad de cada persona...
¡Hola Steve! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Fast and very easy. I believe it should be because when it comes to hard times the faster to get help the better it is for people and their situations.
Hello Anival! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Randy! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team