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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It takes a bit of time but the process is very convenient and secure. I liked the multiple options the system gave me to start the recorded video chat, I started with my laptop, and all of sudden my mic was not configured, so I switched to my phone in a matter of a few seconds. Well designed!
It was lovely the guy was great and professional and nice
Hello Dominic! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very professional and polite and clear tone. Was very helpful and very appreciated
Hello Tyron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very professional and respectful and acknowledging and quick to the point
Hello Alanah! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I love how I was able to understand the instructions of the id.me. Easy to use and they help you easily. But what I don't like is the video agent. She rolls her eyes when I couldn't understand her at first. Just because I was confused what would be the best answer to her question. Unprofessional and she looks like she doesn't like what she's doing.
Hello Keith! We sincerely apologize for this frustrating experience. Please send an email to [email protected] so that our team may explore this issue with you. -ID.me Social Response Team
I couldn't have been happier verifying my identity for the IRS with a referee call on id.me
The agent was friendly and helpful and it was so easy to get it done. I would recommend Id.me to anyone that needs it.
Hello Holli! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent and easy way to find out all related concerns to my taxes
Hello Daniel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I'm so happy with that I'll download an app if they have it and now I don't have to wait for weeks to get tax transcripts
Hello Urooj! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The process was fairly easy and relatively quick. Seem to have a good secure method for creating an account.
Hello Sybil! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very safe and satisfying to talk to a agent and how Alan help me was excellent
Hello Edgar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Pretty easy, at first it was a little difficult but after I read and slow down and I did what I had to do
Hello Jose! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Easy and fast, rounded up all the documents asked, video verification was easy, and that was it
Hello Nikolaos! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Thought it was hard be not at all u can understand well
Hello Tameika! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Good experience with site. I would use again and recommend it to others.
Hello Trina! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
ID me was able to combine all my accounts together for verification of my identity.
Hello Sonyia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience signing up was simple and easy to follow
Hello Patrice! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Without the proper equip. Uploading docs. Can be very difficult and so far completing the final step has escaped me and i think i may have to contact either internet provider or id.me cust. Serv 4 more assist.
Hello David! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Ameen! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My experience with this video call was pleasant because the agent was patient. The agent gave time to place the requested documents so that they could be authenticated making the encounter pleasant and quick/
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had an excellent experience.The instructions were easy and simple. I really appreciate the service to protect my identity against fraudulent activities. I am grateful.
Hello Melvern! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Khisraw! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team