On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you ID.me for making the process quick and easy.
ID.me made getting my military retired status verified easy. It had been almost impossible for me to do online because of file formats and copying requirements.
Hello Kimberly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was fast and easy the gentleman was every courtesy
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Do not delay registering process due to the necessity of information required so the process can begin without delay, as the information needed is readily available.
Hello Marian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fue una dama Muy amable y profesional me explicó bien como hacer las cosas en cuanto al proceso y poque lo hacia y que para que se requería de esa manera.
¡Hola Betsaida! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
This was way quicker than I imagined it would be. It left me feeling like it was secure and a very legitimate way for someone to have their I.D. verified.
Hello Francois! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Great and easy access also good communication also kinda hard but have a lot of options to choose from when choosing your documents
Hello Avery! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Experiencia rápida y segura con un personal con amplio conocimiento
¡Hola Leslie! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
There were Issues with my uploading documents that caused the system to be Unable to verify me... had to keep uploading the Same documents and it was Highly frustating.
Hello Tih! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
It just took me a little bit of time. I am definitely a technically challenged person.
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Estaba bien es una experiencia que hay que dar muchos paso pero esta bien
¡Hola Omar! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Downloading info identification is a bit slow other than that everything is is good
Hello Theodore! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
The worker was pleasant and helpful. The worker was fast and made the task simple.
Hello Craig! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was in pain most of the time, but it was good you know I'm gonna be well taken care of
Hello Isaak! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
He was amazing joyful and helpful.
I would recommend them to anyone
Hello Jasson! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Long but ok it took super long to do nothing still can't understand it
Hello Amber! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
I was purchasing name brand apparel online, at checkout I was asked to go through ID.me. I signed on to ID.me and was able to get a 25% discount. The process was simple and easy!
Hello Don! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Shani! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Took at least 22 min to upload the images and then I had to do it again with the live person who was very helpful to get it done...
Hello David! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It was great had some trouble but ended completing it. Thank you
Hello Susana! We appreciate your feedback. Thank you for your review of ID.me. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team