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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was a very easy, trouble free, process from start to finish. I wish more things in the world were this simple to do.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very pleasant straight forward felt the time taken to solve my issue was a blessing the employee was very deficient and knowledgeable
Hello Samantha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The person who had to verify me was very professional and helpful. Very approachable, didn't come off as rude instead came off as a nice, approachable person. Was happy with the person I got for the call as I was very nervous beforehand.
Hello Ashley! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very satisfied! More characters added, as requested!
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The experience was great, secure, helpful, wonderful and awesome.
Hello Isaias! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was satisfied with the id name been waiting to do the id me for a long time. I had Very good customer service and she was very helpful
Hello Jaqueetah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This is the one way that someone cant hack into your information.
Hello Sharrell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Downloading my identity was a process but it worked out
Hello Clarence! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The software recognised my pictures and was able to process the pictures, without needing to reload a few times, as is the case with some other ID software.
Hello Sally! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good
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Hello Nabil! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very fast and safe and everyone should use ID.me for all there important projects and contact's
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The young lady was so helpfull and patient...she was kind and sweet and helped me out step by step.i hope she gets recognized and a gift card she desrves it..
Hello Mario! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My agent was very helpful the whole process was quick and simple. Plus I only had to wait 5 minutes instead of the original 29 like I was told it would be. I would definitely recommend verifying your identity with ID.ME
Hello Jacob! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
First they ask for two photo ids. But after providing two photo ids they want additional documents like your utility bill and insurance invoice. Even after a video interview, they still ask for documents that I never submitted or claimed to have in my possession, i.e., like my social security card. I think this is one big scam to collect my personal data.
Hello Lawrence! If you require any assistance with your ID.me account or verification, please send us an email at [email protected]. We are here to help! -ID.me Social Response Team
Very easy to complete. Best thing is there is nothing to scan!
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am so glad ID.me exists, I was able to successfully utilize the program and obtain the records I was looking for. Each of the steps were simply to follow and relatively easy to use- and I didn't have to leave my office!
Hello Amber! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Wonderful, knowledgeable assistance and I appreciated the security
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was good she was very professional and helpful.I like the eY it went very easy and understanding
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jim! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team