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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Logical straightforward questions most should be able to answer in short order.
Hello Tom! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very informative and well done thank you for sharing
Hello Elijah! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Good job guys
Thankyou for the easy and fast and secure website
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The verification system is pretty simple and easy and they communicate with you through email. I really appreciate the system who build it. Thank you
Hello Selah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took a while to get to a trusted advisor. I had to restart the verification process numerous times.
Hello Kirk! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent service excellent service excellent service excellent service excellent service
Hello Jonathan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The fast and secure way to ID anybody with real simplicity and ease no need to worry security features that is inviting to anybody who uses it
Hello Ramon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This app is very helpful and secure.
I find it very well organized and fast service.
Thank you for your help and patience
Hello Patricia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Just follow the instructions and you can't mess up!
Hello Anne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Julio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Extremely satisfy once video agent was available everything was simplifying
Hello Edna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience here was really easy and helpful I could get mi documents ready
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Something new, educational and interesting experience for me
Hello Aleksandar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was good. They were fast and helpful. I'm very satisfied with the out come of everything I need to get done.
Hello Teresa! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent experience, I first time to use this website and it fast simple secure to get my answer, I am so happy I can report tax by learning from IRS website, I will continue use this website for my next year tax question. Thanks for you guys provide convenient and high tech service. I am glad I find this way. See u next year tax season^^
Hello Hongmei! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Last time in the past it took more than an hour to get logged in, get the codes, answer questions, it was a headache
Hello Annqunett! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Bonnie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good the virtual meeting was easy and understanding. It was quick and to the point
Hello Earl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to setup and use. Having my tax information highly secured is comforting.
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dustin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team