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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This this experience was very friendly very professional and discreet
I learned that there was an email on file that I did not recognized which was keeping me from getting verified… it seemed overwhelming and disturbing… but I took it one day at a time and kept good correspondence with IDme as they navigated me thru the process of what they needed and how to keep going… once my case was escalated and they were able to look at it… the process became easier and I was able to upload the necessary documents needed to get verified. Uploading the documents was a bit slow and challenging, but one by one, I was able to submit all that was required. Once reviewed, I was sent a link for a video call, where I was required to present the documentation I just submitted. I felt confident that my issue would be resolved and that I would be verified. The entire process including back and forth emails took about 3 days… sO don't give up… follow the lead of IDme and they will guide you thru a streamline process. I was told that all federal and state agencies will be using IDme so it's important to have your documents in order…
Hello Abby! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Clear and concise forms. Easy and quick to complete the process.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very helpful and she was very informative she helped me immensely and I was very satisfied with the information and the response that I got following our conversation
Hello Darren! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me has mostly been seamless, except the AI video verification feature is clumsy and is easily baffled, or this would be 5 stars. I ran out of ID attempts so a human had to get involved. Once my issue was sent to the help desk, my ID was verified within the hour.
Hello Sydney! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick and easy, and extremely helpful the young man was polite and appeared eager to get me fixed up the correct way.
Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick and easy to use this system. Everything went smoothly and was accepted without any problems. Highly recommend this form of identification.
Hello Janet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Process was easy. Host who did my video call Jenna was great. Very polite!
Hello Rob! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Customer service was excellent and very professional
Hello Jean! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I recently used ID.me to register my membership with a congressionally recognized Veterans Service Organization. The process was quick, easy and saved me from having to create another password to misplace.
Hello Kelly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am extremely skeptical about the internet and all the vulnerabilities it can create to our cyber accounts. ID.me has enabled us to have a preventive fighting chance.
Hello Lamont! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Validating my credentials to order my drivers license replacement was really easy with id.me. I was amazed with scan face technology and the steps were really clear and forward.
I would definitely choose id.me again in the future.
Hello Christina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process of proving one's identity is made easy and secure. My Agent helped me get video chat set up and patiently waited until I was ready. The process was quick too.
Hello Will! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had an overall easy fast and secure call to help me get verified.
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not sure about this. I hope it is as secure as they claim!
Hello! Please see the following article regarding data security and ID.me: https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-! -ID.me Social Response Team
Amazing it was certainly fast. Kinda hard at frist but once u figure it put its super easy
Hello Patrick! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was the easiest way to identify myself, especially for someone who isn't great with computers or phones!
Hello Sammy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Wish it had sun menu for finding out if someone got the stimulus check
Hello Bradly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to verify. Looking forward to using it! Great ways to save money.
Hello Rodger! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I really hope it works and if it works I did me did a great job
Hello Darren! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melanie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team