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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Easy to follow instruction that were not very confusing
It was Quick and easy also the representative was very nice and respectful about everything he did. He was a good help to me and and my I'd me video call.also this is way easier then going through another route. Thank you guys for all the help and I highly commend yall.
Hello Aaron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Tried for 3 days to log into MY SOCIAL SECURITY account. Husband was a computer analyst; I'm pretty proficient with computers as well but trying to get into Social Security was an absolute nightmare. There's no way the average elderly person could get into that site. Deeply appreciate ID.me or we would STILL be trying to log in to Social Security.
Hello Carole! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Received my notice today.I got online and followed instructions. Prepare yourself with all documentation that is needed before starting the process. Ive done this before so i knew what to do.
Hello Hermina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was very satisfied with everything & how easy it was to connect & talk to the customer service team
Hello Jessia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Dana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not used to this type of technology, it's kind of scary, but I don't care because I'm a red blooded American and will pull out deciet from anybody. But take your time and be patient.
Hello Nathan! Thank you for your review of our service! If you have any questions or require assistance, please send us an email at [email protected]. -ID.me Social Response Team
Very understanding customer service and easy instructions of how to things on the site
Hello Phillip! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very easy process and secure. Took less than 3 minutes to verify!
Hello Deanna! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was a pleasant experience. The woman that helped us was very professional and nice.
Hello Alonzo! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Title says it all...it was easy and simple and the phone operator i talked to was professional in every way...
Hello James! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I applied to Unemployment benefits and id me helped along the way, fast and easy
Hello Antonio! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
They verified my Veteran status very quickly without any hassle
Hello Michael! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
It was quick & also fast & the person helping was very friendly & nice during the process
Hello Otis! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Once you are registered, ID.me is a simple and secure way to verify your identity so you don't have to enter the same information over and over on yet another website and you don't have to make up user id's and passwords for multiple websites.
Hello Michelle! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It's was very helpful, i got everything I need thank you so much for everything.
Hello Edison! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The System is quick, smooth, and seamless. Have your paperwork ready and you will be identified.
Hello Robert! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
This experience was extremely fast and simple to handle. I was set up with a fine agent who quickly made sure i was set up right and i understood everything. Very respectful
Hello Deborah! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Don't have much knowledge navigating the web got lost more than once... But after reaching for help the team is just great they they will walk you to the process from beginning to the end believe me I experienced that today... To clarify I'm not a agent or employee just a happy guy that gained a little bit more knowledge thank you guys
Hello Jose! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Mike! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team