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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This is new for me. I'm testing it out for Fabletics. It now offers a 15% off discount for veteran spouses (which I am). I haven't tried using the discount yet but once I do I will leave a more accurate review. The ease of the application was great, no issues. There were a couple of questions but they didn't drag on. I liked the fact it asked questions to confirm that my husband is in fact who he claims to be. I was expecting a simple "is your husband a veteran" question and based on your response you get the discount automatically. I liked the fact it asked had to enter information that was reviewed prior to be being verified. It made me feel more comfortable.
I needed my W2 transcript so I went to IRS website and realized I need to set up ID.me account. Thought it would take me awhile to set up but it was rather quick and simple. Didn't really have any issues while doing that.
Applying for a state license or needing to identify myself filling out forms is always easy with ID.me. So many agencies now have that access and it is secure and trusted.
I hope this will keep all Tax information correct as well as any payments or refunds due me. And perhaps with other things that need my identity protected.
The site is very user-friendly. I had an excellent experience with ID.me. The verification process was seamless and quick, taking only a few minutes. The platform's user-friendly interface made it easy to navigate, and customer support was responsive and helpful. I highly recommend ID.me for efficient and secure identity verification.
It was easy and useful, I'll recommend it to friends and inform how save and secure their verification accounts will be
Nice to know someone else can't pretend to be me. It secures my identity so only I can access my benefits
Fue mi primer experiencia, me atendieron súper rápido y la atención del agente para verificar mis documentos fue bien amable…
Not very positive. I kept getting messages that my information could not be verified although I provided all the information requested.
Nothing matters with my info anymore bc under this admin nothing is secure. Never have I ever in my 64 years been so afraid of the institution I previously respected. I'll prob be deported now for saying this. Damn
For me, it was my first time creating an account on ID.me and the truth is that it was a very comforting experience because I always had the application guide step by step and they made sure it was safe, they sent me security codes at each step of the process, making me feel safe when creating my account, I didn't wait long to upload the photos of the documents they asked me for, and I didn't wait long to make the video call either, I congratulate you, you are all very professional helping people create the account and make use of the services that you offer, God bless all the ID.me staff, thank you very much for your help, see you soon!
The website is not user-friendly. I had such a hard time trying to figure out where to go and what to do next it took me hours to figure out, and I'm actually still waiting for an OTP which I never received to to proceed with the process
I created a password, then it did not accept the password when I tried to use it with Freshdirect. I tried to change the password. I put in my email to get a link to change the password. That was 2 days ago. Still waiting for the email.
It was difficult for me at first, but once I read what I needed it helped. I took pics of my id then uploaded them it was a lot easier
I couldn't have been more thorough and detailed in the information I provided throughout the process of having my ID.me account setup and authenticated. I verified my email address(es), my phone number via text and phone calls, I downloaded the stupid ID.me authenticator app, provided my social security number, uploaded my drivers license (front/back) AND passport multiple times and attempts, and proceeded to have a face ID for biometrics. It is comical to me that the survey asked if I had the chance to use some discount that was provided after I was finally verified? First of all, I was never verified, and second, I could give 2 $#*!s about some discount that will never come to fruition.
So quick and user friendly. I recommend that more people get verified with this site. Safe and secure.
Easy access, great customer service, and easy conversation with the operator. It was a great experience.
The survey was Too Long. Too many questions. I disagree either way this identity system. Older people don't have money for computer processes. Ssa is going to tax us on too much and not give us full money. We have to buy health insurance. It has all been a Lie! Ssa hasn't sent any detail information out 10 yrs or more before age65.
Being tech savyn it's a world all it's own. Sometimes you have to pause & think about what they are really asking for!
AQuick video chat with the representative was all it took to verify that I was me. I loved it absolutely thrilled with their service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members