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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was great thank you it was great thank you so much for the help.
Very good it wasn't hard at all the agents was very helpful and I think the the id me really works great
Hello Jamane! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Muy buena, mucha atención y muy amables
Siempre atendiendo con mucha amabilidad
¡Hola Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Have to keep logging in over and over. It ends up taking so long to get information
Hello Rose! Thank you for sharing your experience with ID.me. If you require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
It was fast it was easy the lady was really nice it was simple I would do it again
Hello Cassie! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Nice person quick n easy Process I would highly recommend these people is it to be pretty secure
Hello Kelvin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy to use and understand. Instructions were given in a clear and easy to use method that was simple to use.
Hello Jimmy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was quick and super easy to use and all my information was secured super fast
Hello Anderson! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
So fast no problems very good service,clear and easy to understand all details.
Hello Michael! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I had a very easy time setting up my account with ID.me. The integration between the mobile app and the registration process was excellent - I highly recommend using this app to register new accounts.
Hello Dave! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It took 6 times to get the face scan an I had to move around to another place to get the scan done
Hello Robert! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
Quick, easy to use, easy to navigate. Works as expected. No issues with uploading, consolidated process.
Hello Samantha! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Verification is quick as long as you take good pictures that have good lighting. I tried 4 separate times, and gave up. The 5th time I tried I made sure I had a clear nice light, and it went through very fast and easy.
Hello Keiana! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Both members did a great job to rectify my issue that I had in verification process in
Hello Dale! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Very helpful This part of the experience is not so satisfied 50 characters I gave your review and you asked for more
Hello George! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Bezstaida (excuse me if I spelled it wrong) was quick and efficient as well as professional!
Hello Kenyatta! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast and polite.lady was very helpful and very nic
Hello Ernesto! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The site is easy to use. The process does not take long.
Hello Amanda! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a pleasant experience and professional although I still worry about giving out so much information online.
Hello Darryl! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
I initially expected the process to be tedious and time consuming. However, I was pleasantly surprised by the simplicity, yet thoroughness of the process.
Hello Tiana! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello George! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team