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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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At first I was optimistic, because after all, this is the IRS, but once we began, I felt comfortable with, an the experience was actually pleasing I recommend going this route instead of the other option it's quick an easy
I really highly recommend to open an account with Id.me, they really care about your safety!
Hello Carmen! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello David! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Was very easy. Just not enough information was given on what to do after or next
Hello Ashley! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
It was great and a lot of help thanks for everything
Hello Timothy! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very helpful, polite, simple,fast,very professional,and right at home.
Hello Jennifer! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I am 88, didn't realize questions were being asked
And preparing for this would have been very helpful.
Hello Cynthia! We sincerely apologize for this frustrating experience. Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
It was a good experience and good instructions on setting up
Hello Christopher! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Have had ongoing experiences with authenticator apps the ID.me app is Great! Being more than just an app but along with the ID.me web site provides secure features beyond generating a onetime code to login with.
Gave myself a break and took time to learn the features available believe I'll stick with this authenticator app.
Thank you
Hello Brian! Thank you for sharing your positive experiences with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Muy agradecida, fue muy amable y atento no sabía inglés y rápido me comunicaron con uno que habla español muchas Gracias
¡Hola Iris! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I signed up recently on ID.me and find it very easy now it will be very easy to do everything myself online and doesn't need anyone's help.
Hello Raheel! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Terry was kind, helpful and comprehensive. She attended me with patience and explained everything perfectly. I'm from Puerto Rico, my first language is Spanish; and she used simple words to help me understand. Thanks Terry!
Hello Marymar! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very satisfied happy with the service it's quick and professional the guy was nice he had patience with me because I didn't know what I was doing I really appreciate it
Hello Karita! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was involved and time consuming, but it assures me that my identity is secure.
Hello! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Terry! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Was easy and fast glad I did this feel more secure
Hello Carolyn! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had some difficulty and needed extra help and right away I was connected with someone and my entire issue was resolved within 10 minutes
Hello Martine! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Very good. After trying to do this on my own and failing miserably I found the link for a video id me. Two days and counting not being able to get into my acct. I finally get an email to video id me. 5 min after talking with an agent I am finally id and applying for my weekly unemployment Thanks!
Hello Kathleen! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Es totalmente fácil y confiable. También fue de gran ayuda con una rápida respuesta. Totalmente agradecida.
¡Hola Zugeily! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
******* Stars.All great happy people we thank you! Also thank to the supervisers.and wife's and husbands.and family.You are very nice.In USA! And the World Loves you 24/7
Hello Juan! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Juaquin! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team