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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Helpful, Careful put together to get the information correctly
Hello Raymond! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Pleasant, nice personality quick and easy instructions, good nature kind satisfied.
Hello Robert! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I things is nice. I don't have idea.
Because I Never DO This
Hello Abdul! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Fairly simple and easy, the process before the video was very manageable and the call itself was much simpler than I believed it would be.
Hello Rajohn! We’re so happy to hear that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Your agent was outstanding with all the information technology and assistance when he made sure I was well treated and accurate with his questions
Hello Jorge! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
No confusion at all very understandable quick easy,very pleasant agent he was extremely helpful.
Hello Merilyn! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
The printed part was a little confusing however after doing that go for the video conference option to make it all easy to complete. I just used the link they sent to take pictures of my documents and sent it off pre conference. The man on the phone meeting just had me hold up the id's I specified and bang, all done!
Hello George! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Great I definitely feel protected,with this method no one can steal my child or my identity.
Hello Kimberly! We are so pleased to learn that you felt secure using our service. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
My telephone number was an issue. The selfie feature was not working because my number was recently purchased. To my surprise, at 5:38 am, I was able to do a video chat to verify my documents. I agree and support that type of verification. My agent was super cool in tone and great with instructions.
Hello Marsha! Thank you for bringing this to our attention. We appreciate your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. -Olivia, ID.me
Good. The agent was very helpful and attentive. She made it easier for me to get verified.
Hello Jaybee! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. -Olivia, ID.me
Was helpful and secure the person serving was approachable understanding and made it convenient for me.
Hello Heather! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. -Olivia, ID.me
Waiting on my taxes still hopefully it comes in.
Thanks for your help
Hello Samara! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are always striving to improve our member experience. -Olivia, ID.me
The agent was polite with a smile and easily explained what she needed and it took little and no time to complete the verification
Hello Dolores! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Very helpful, very patient helped with all our issues and misunderstandings
Hello Scott! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The process seemed tedious since it's got to do with identity verification and the government, two things that are usually never fast and a headache. ID.me was actually not a bad experience. It was fast, the agent was super nice, and the whole process didn't actually take that long. If you choose to take photos of documents, it even lets you use your phone to upload them without having to scan and upload. Arguably very 2022 and not 1980. I love that.
Hello David! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
Tyring at best. Five times and more in last month and half of frustration and anxiety.
No wonder unemployment rate is down. LoL
Hello Jackie! We appreciate your bringing this to our attention. We are here to help. For assistance, please email us at [email protected] for assistance. —Olivia, ID.me
It was very self explanatory and easy to get through once I had all the documents available
Hello Alexia! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
If only the DMV were this less painful. Great and quick service overall
Hello Al! Thank you for your 5-star rating of ID.me. We’re thrilled to hear that your experience was so positive. —Olivia, ID.me
The agent was super effector t and sped through the process as I was on break.
Hello Tia! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andria! Thank you for your comments regarding our member support agent. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me