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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The site has got it together pretty fast 10 second wait to video person to person part.
Awesome in completing all avenues in understanding how to fill in my identity in order to obtain a closer look at receiving my taxes through great lengths
How does a 3rd party vendor exist? It's easy. They contrive a problem, waiting for a reaction, then come up with a solution to the problem that they created. Who's problem should it be when there is a problem with an ID? The government. But who's verifying government IDs? This horrific company (IDme) who is being looked at for multiple problems by congress and privacy rights advocates.
I keep getting ran in circles with a passport & a state driver's license, that IDme is holding up my unemployment benefits. As a verified veteran, IDme can't verify my verification. How insane is that? I keep getting automated emails that people are on the job, and I go look at my que for submitting a help ticket just to find it empty again (just "clearing out the que - no problem here"...).
The latest and greatest email says "Hello Nathan! You've successfully verified your group affiliation with ID.me. Well done! Now tell us: how did it go?"...Ummmm, I'm not successfully verified - that's how well you did, and yet you allow me to continue flapping in the wind. This smacks of discrimination against lower income people.
Will me describing my experience help? I doubt it.
Site was easy to navigate. The 1st initial setup take a little but, I'm ok with that for my identity to be secure. Now when using different sites it's so quick and easy and Hassel free.
Difficult to get my transcript but grateful for the security.
Awesome experience, my inputs went through seamless.
All my info seemed very secure.
Loved the id scan and face scan to compare, very secure.
Thankyou.
Norm f
I've learned something different and it's more privacy
My experience was fast simple and helpful. The agent was very nice and everything went as planned
The setup for my unemployment benefits was extremely easy and the instructions were self-explanatory. I had no issues setting up my profile and now am one step closer to receiving my benefits.
My experience with ID.Me was exactly what I typed in my title. Literally fast, friendly, and simple. If I can do this anyone can do this. The agent I had for my video call and verification was very friendly and she was thorough about checking my documents to make sure Iam who I say Iam which is exactly what you want. She was also helpful about the steps I needed to take after my verification call had ended. She was very nice and friendly the whole time and made it a quick and easy experience. I would Def recommend someone trying this new process of verification.
Trouble setting up account. Trying to login also trouble some. It would be better to provide easy access to open a account.
Hello George! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Needed help getting documents verified with little or less time they help me through the process and got my identity verification done
Terrible. I was unable to confirm. Someone is trying to file under my husband's name. Phone system to busy to take my call as well.
Hello Nancy! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
I set my account up years ago for one purpose. Thankfully, my next need (to verify my record) was a seamless breeze.
Easy, fast and safe. I felt covered. Someone is really looking out for my safety. Keep up the good work guys!
I was very hesitant in sharing my information along with sending the photos to confirm my ID, but the steps taken in confirming my ID and taking photos was very easy. Prompts between the PC and phone were simple and I was surprised on how quick the process was.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nathan! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me