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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The agent whom helped me was a professional. No doubt others feel the same without recognition.
Hello Laura. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
I've used a few systems similar to ID.me but everyone of them crapped out and never worked right. ID.me seems to be the exception. While it's a little rough around the edges when it came to the instructions, the procedure went through without a hitch. The hand-off from computer to mobile device worked quite well.
Efficient and simple. It tells you where to click in a nice simple format
It was very quick and easy! My agent was very kind and helped me!
Super simple and very fast. It was a smooth process. Thank you
Fui siguiendo paso a paso y todo fue marchando correctamente el agente que me atendió fue muy amable me deji que pasos a seguir
MY EXPERIENCE WAS VERY PROFESSIONAL AND SWIFT IT WAS A VERY GOOD EXPERIENCE VERY NICE AND TIMELY AND PROFESSIONAL AND SECURE THUMBS UP TO ID NEED
My experience was definitely good. I highly recommend to anybody that receives a letter to verify your identity.
It took me a few tries to figure out the navigation of the site. Once that was done, it was relatively easy to obtain the needed information.
This site was very nice and helpful and felt pretty secure
Slow but finally got it done. Hadn't filed for unemployment for years. Sure has changed
Not easy for a first time 75 year old! Now you want me to have at least 50 characters see what I mean
I am typing with 1 finger. Thanks
Hello Harley. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
Great customer service. Very helpful and very nice
My experience using this method was incredible knowing my information is available and secure puts your mind at ease I recommend using this method to anyone who needs stay organized and on top of your business also the use of this technique has major benefits and convenience where ever you are located
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me