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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I recently had to use ID Me for verification to sign up with IRS & Social Security and my experience was great, the agent who had to verify my ID was very polite and professional
Thanks for your help
Great fast accurate everyone was kind and willing to help and answer all my questions to their best ability m.
Thank you very much for verifying my identity. Thanks a lot again.
What customer service should be and more, hands down would like this experience everywhere
While at first I thought it was excessive and redundant, after going through the process I learned otherwise. It is simple step by step. Very easy to set up and very secure.
The process was fast, easy, and simple to use. It was user-friendly.
Smooth and easy sailing thanks to everyone involved.
Quick and painless to register to make all transactions more secure. Just needed to take photo of drivers license front and back. Also a selfie was required. App worked flawlessly. No problem. Nice to see the IRS have more safety features and more automation, bringing the tax system into 21st century.
Una experiencia Agradable y sencilla, no tuve ningún inconveniente
Really sad that I have to fill out this nonsense.way to complicated for folks by age.
Hello Leon! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Everything went well, and was a fairly quick process.
I am extremely satisfied and am happy with the experience and quick outcome.
I had a good experience getting in the idme it the safe way to go
ID me is a very excellent & simple application to enroll. At the same time, it provides us with exceptional security of our personal information.
Not difficult questions but because of DMV insistence on using my maiden name as my middle name, there are snags when trying to verify.
I am just dissatisfied not understanding why I have to go through this when all I want is to get paid for my disability short term very frustrating having to do this
Hello Denise! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me