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IC Australia Reviews Summary
IC Australia has a rating of 2.4 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IC Australia most frequently mention and red flag. IC Australia ranks 1st among Animal Rights sites.
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This company completely misled me about the true cost of their services and in so doing I lost over £2,000. On 6th March, one of their employees, *, assured me multiple times (over the phone) that the total cost of my application would be £1,718 GBP. I asked repeatedly if there would be any additional charges, and each time I was told "no." This was also confirmed (over the phone) by another employee in their legal department called Michael. Based on Mr *'s representation, I proceeded. The total cost I had paid between February and August 2025 was £2,318, which included the £600 registration fee. Then in September 2025, I was suddenly hit with a demand for an additional £3,000 at the finalisation stage. This was never disclosed upfront and only told to me over the phone, which they then requested for me to pay immediately if I "wanted to continue with the visa application process". 😳 If they had been honest about the total cost from the start, I would never have entered into a contract with them. Luckily, I had the original call recorded. When I complained, they offered me a 10% refund (£230) but only on the condition that I sign a document stating I had not had a negative experience with them. In other words, they were trying to buy my silence. This explains why some of their reviews look so positive on Trustpilot – anyone who has a bad experience is pressured into staying quiet in exchange for a pitiful refund. I refused to sign because I believe people deserve to know the truth. Even worse, when I asked them to delete my personal data, they refused unless I signed the same gagging statement. That is coercive and unethical.
Under the General Data Protection Regulations you do not need to sign a contract with a company to have your personal info deleted by them. The service you receive might seem fine at first and the staff might seem helpful but it is always with a view to getting money out of you, over the phone as quickly as possible before you have time to think about it, to cover up the scam they are pulling. When I dug deeper I saw they are registered to a company in Portugal, which I believe offers similar sites in 4 different countries, so what they have to do with Australia is beyond me. They got my business under false pretences, and I now know having read more reviews on this site and Trustpilot that I am not the only one they have scammed. If you value your hard earned money and your data, do not trust this company. Check their reviews on Facebook and elsewhere before you risk being scammed like I was. Any response you see from them (particularly on Trustpilot) is not sincere, just damage limitation on their part. If they were truly sincere they would have paid me and others like me the money they have scammed from us. Do your research, and avoid IC Australia at all costs.
* Personal info redacted by admin
Do not fall for this fraud they are classic scammers and use evasive conversion for making payments for services that don't reflect on the document after payments and if asked for refund the next moment you make payment they only offer 10% with no services provided. Don't fall for it, they ask payment for government charges and when you receive the document it will be mentioned no government charges involved.
Hello Sebin, we appreciate you taking the time to share your concerns. We are very sorry to hear that your experience with our team was unpleasant and that you felt the services and charges were unclear. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We’d like to clarify that refunds are assessed in line with our refund policy, which forms part of the service terms agreed to at registration. Fees are applied toward the time, work, and resources already committed to a case, and any refund offered reflects the remaining balance after services provided have been taken into account.
We’d also like to note that IC Australia is a private immigration consultancy, not a government body. Our role is to provide professional guidance, case assessment, and support throughout the immigration process. Any government fees are set by the relevant authorities and are separate from our professional service fees.
We would like to review your case properly and understand the details you’ve raised. Please contact us at [email protected] with your full name and any relevant reference information so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
This is a follow-up to the May 5,2025 post. The company previously offered a $1,000 refund due to my experience. Then they reneged on that offer making an excuse that a made up third party reviewed the issue and ruled in the company favor. Those involved in this company will soon face judgement.
Hello Eryel, we appreciate you taking the time to share your concerns. We are very sorry to hear about your continued dissatisfaction and that you felt the outcome of your refund discussion was not handled as expected. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We’d like to clarify that refund decisions are reviewed in line with our refund policy and the service terms agreed to at registration. Any refund offered is assessed based on the work completed and the circumstances of the case, and decisions are made following an internal review process. We understand that this may be disappointing, and we regret the frustration this has caused.
We would like to review your case again and understand the concerns you’ve raised in this follow-up. Please contact us at [email protected] with your full name and any relevant reference details, such as your A-number so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
On February 4,2025 I started working with an this immigration company. Started off seemingly ok as they sent me a list of items needed to assist in obtaining an immigration visa. About a week later they sent me an evaluation that stated on the evaluation I was eligible/approved for a few different types of visas and requested more information to continue with the process. Another week passed which brings us to February 20,2024 and I sent an email asking in what capacity this company works with OMARA. The responses from the company did not address my question and just asked for more of my personal information. So I sent 3 more emails specifically asking about their capacity with OMARA and any other government agencies that oversee the immigration process. All responses from IC Australia completely avoided the question and then they completely stopped responding to me. I also found out later that the evaluation report I was provided by IC Australia was not accurate or may have just been a fraudulent report. This was confirmed after speaking with a legitimate migrant agent that advised of the age restrictions attached to several of this subclass visas which were the one noted on the evaluation report as being eligible or approved. On February 23,2025 I sent an official cancellation email to IC Australia with the reasons of this company appears to not be the company they promote themselves to be. Since this was my first time I feel this company took advantage of me and left me with a horrible experience as I feel I was tricked out of thousands of dollars. I was initially charged $790 and $3,200 for the service. Once communication stopped I got really worried that I had just been taken by a fraudulent immigration company. I did some additional research online and saw there have been several warnings for this company that they completely stop responding to clients and cease any kind of immigration service which is what happened to me. I contacted my bank to dispute the 2 charges of $790 and $3,200 since the company IC Australia avoided any direct questions and then stopped communicating with me. On February 23,2025 I sent a final email to IC Australia requesting to cancel the service, issue a refund and also advised I have disputed the charges with my bank. I didn't get any kind of response from them until a week later when they offered to speak with me and then offer me a very lowball settlement due to the service or lack thereof.
They are a scam. Do not use them. They put through your application then say you must pay at least $200 otherwise you will go on a 6-12 month cooling period and won't be able to apply again until after that time and might not get accepted again. And won't give you a refund. Very pushy, scammy sales people - dirty company.
Hello Hayley, we appreciate you taking the time to share your concerns. We are very sorry to hear that your experience with our team was unpleasant and that you felt pressured or misinformed. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us. We would like to review your case properly and understand the details you’ve raised. Please contact us at [email protected] with your full name and any relevant reference information so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
Quit unfortunate that I found late that this company isn't what they say they are. Aftet making payment, I was told that I will be contacted within 14 working days, now it's over 14 working days and non of the phone number are available, atimes it goes to answering matching. Please I need my refund as this wasn't what I bargained.
Dear Carolyn,
We are sorry for your experience. We cannot allocate your account in the system. Please provide your full details and the registration a-number and\or send us an email directly so that we can look into it.
Best regards,
IC Australia Team
They are really cheaters and absolute scams. Still doing the same to others. They won't provide visas. During the process just always ask for money
Hello Sajina, we appreciate you taking the time to share your concerns. We are very sorry to hear that your experience with our team was unpleasant and that you felt dissatisfied with the service provided. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We would like to review your case properly and understand the details behind the concerns you’ve raised. Please contact us at [email protected] with your full name and any relevant reference information so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
After cancelled my application still they didn't refund.Instead of 2400£ they told me to refund 150£,still nothing refunded.Big Liars.
Even after I withdraw my application just after 3 months of processing they didn't refund the money.Its huge money.Too much expensive this agency and keep asking a lot money.
Dear Sam
This is a courtesy email to advise you of several negative reviews I have posted on multiple review sites, and my plan to repost on a regular basis.
I can advise I will desist in this action upon Claire Farren receiving reimbursement of the £1500 paid 30/1/24. This payment, as you were advised in the call on 18/2/25 was advised to Claire specifically as a "visa payment" by 'Ronnie Baker' 30/1/24.
As reported to you on 30/1/25, and as per the summary provided in DECEMBER 2023, ICAUSTRALIA were fully aware that Claire was advised she was eligible only for a sponsorship visa, which you should be aware is legally required to be paid by the sponsoring employer. Therefore, you are unable to refuse reimbursement based on "fees", which I would imagine any professional or industry would agree AU$19,672 is beyond ridiculous, particularly when there is no proof of "time" spent on emails, which were mainly sent to obtain response from ICAUSTRALIA.
I am also providing advance notice of my intention to provide your latest email, this email, along with all communications, inclusive of recorded calls, to Australian Immigration Border Watch, WorldMigration Portugal, UKVI, MARA.
Regards
Sandy A
Hello Sandy, we appreciate you taking the time to share your concerns. We are very sorry to hear about your experience and that you feel your refund request and communications were not handled appropriately. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We’d like to clarify that refunds are assessed in line with our refund policy, which forms part of the service terms agreed to at registration. Fees are applied toward the time, work, and resources already committed to a case, and any refund offered reflects the remaining balance after services provided have been taken into account.
We’d also like to note that IC Australia is a private immigration consultancy. Our role is to provide professional guidance, case assessment, and support throughout the immigration process. Any government processes, timelines, or fees are determined by the relevant authorities and are separate from our professional service fees.
We would like to review your case properly and address the concerns you’ve raised. Please contact us at [email protected] with your full name and any relevant reference information so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
Classic pressure and scare tactic.They'll tell you that If you get off the phone without payment, you " lose the file and qualifications to apply ".
Very convincing, tell you personal details about themselves even, to establish rapport.
Unfortunately for them, their scare tactics raised a huge red flag, which led me to research them on the internet. Guy I spoke to, claimed to have immigrated from the UK, yet had an unmistakable American accent. They claim that the negative reviews are disgruntled clients who had poor qualifications for immigration, yet minutes before had claimed to vet their clients to fast-track immigration based on them being selected on the basis of meeting the highest criteria for immigration. Contradictions aplenty!
Don't fall for it! If you are going to pay for legal counsel, use a verified Australian attorney. Just as expensive, but at least they are legit!
Hello Jo, we appreciate you taking the time to share your concerns. We are very sorry to hear that your experience with our team was unpleasant and that you felt pressured during the interaction. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We’d also like to note that IC Australia is a private immigration consultancy, not a government body. Our role is to provide professional guidance, case assessment, and support throughout the immigration process, and we do not represent the Australian government or any government authority.
We would like to review your concerns properly and address the details you’ve raised. Please contact us at [email protected] with your full name, application number and any relevant reference information so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
Rated 1 out of 5 stars
Full of promises, that they never deliver
First things first I put a review up back last week after 27 minutes * called me personally to tell me that he was willing to pay back £500 out of the £3400 they owed me because the rest of the money was spent on the admin fees. I don't think this company have ever give a Visa to anybody they talk a good game but never deliver. I was told my Visa would take six months. I started the process back in August 2023 and never received My Visa I decided to confront them about this issue as every time they said I had done enough evidence for my case. They asked me for more evidence which was the same evidence they had already received from me all they do is make you send information they already have so they don't have to give you your Visa. I made the £500 refund deal back months ago and yet no money has been returned. I won't be taking this review down this time. This is my original review that they asked me to take down. Scam Don't use them the reviews on here are fake. I was scammed for £3400 and when I cancelled, they told me I would receive £500 back and I never received anything. The address is real but their company is not in that complex trust me. I have done my research plus they are not Australian they are American if you want to give your money away and receive nothing and go with this fake company.
* Personal info redacted by admin
Hello Paul, we appreciate you taking the time to share your concerns. We are very sorry to hear about your experience and that you feel your case and refund discussions were not handled appropriately. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We’d like to clarify that refunds are assessed in line with our refund policy, which forms part of the service terms agreed to at registration. Fees are applied toward the time, work, and resources already committed to a case, and any refund offered reflects the remaining balance after services provided have been taken into account.
We would like to review your case properly and address the concerns you’ve raised, including the refund communication you referenced. Please contact us at [email protected] with your full name and application number so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
IC Australia offers great services and professional advice. The process did take a bit longer than I expected, but they kept me updated at every step. In the end, it was worth the wait, and I'm very happy with the results.
Hello Logan, thank you for your feedback. We’re pleased to hear you found our service and advice helpful, and we appreciate your patience throughout the process. Immigration timeframes can sometimes take longer than expected, so we’re glad you felt kept informed at each step and that the outcome was worth the wait.
IC Australia Team
Classic pressure and scare tactics as well as fraudulent activities; charging for services that are not listed or are most likely non-existent.
Avoid this company at all costs hopefully their page will be shut down soon.
Hello Salina, we appreciate you taking the time to share your concerns. We are very sorry to hear that your experience with our team was unpleasant and that you felt dissatisfied with the service provided. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We would like to review your case properly and understand the concerns you’ve raised. Please contact us at [email protected] with your full name and any relevant reference information so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
WARNING FRAUD
WARNING FRAUD
These are thieves and Not trusted, they will cut you off after your last payment immediately, contact Australia Home Affairs direct and not to west time and money on these useless human Being.
VOUS FAITES ATTENTION
MONSIEUR DAMES, c'est des voleurs des arnaques professional vous vendez des mensonges, contact les Authorites Australian direct.
اخوتي واخواتي الأعزاء
هؤلاء حرامية محترفين رجاء اتصل بالمسؤلين الاسترالين وستجد المساعدة المطلوبة، انا اقول الحق بعد تجربة مريرة مع هؤلاء الاوباش الحرامية. بالتوفيق لي الكل
Hello Elkhier, we appreciate you taking the time to share your concerns. We are very sorry to hear about your experience and that you feel dissatisfied with the service provided. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We would like to review your case properly and understand the concerns you’ve raised. Please contact us at [email protected] with your full name and application number so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
They took my money and provided no service at all. Total scam. Please avoid them. There is now a news report in the Times about this company, which details their scam actives. Avoid!
Hello Greg, we appreciate you taking the time to share your concerns. We are very sorry to hear about your experience and that you felt dissatisfied with the service provided. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We would like to review your case properly and address the concerns you’ve raised. Please contact us at [email protected] with your full name and application number so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
SCAM
SCAM - This company operate a high pressure sales tactics and prey on the emotion attached to families and individuals looking to start a new adventure in Australia, they have awful reviews on multiple platforms where people have lost THOUSANDS of pounds to this company, specifically check Reddit forums.
They asked me to place a deposit after I had explained I wanted to take some time to consider proceeding and discuss with my wife. I specifically asked if the payment could. Be refunded to which their rep confirmed it would be. Within 24 hours I contacted them to cancel and refund to which they refused.
Over the last 8 weeks they have called me repeatedly stating that they cannot cancel without me signing a document. The document if signed prevents you from leaving negative reviews about the company. Another scare tactic and completely immoral.
If you need a red flag to put you off using this company let it be that when I spoke to them most recently they offered to refund 50% of my money if I signed the document and didnt leave a negative review.
I feel ashamed I was able to be bamboozled into paying a refundable deposit however I hope one of the many reviews I will be leaving help others make better decisions.
Hello Lewis, we appreciate you taking the time to share your concerns. We are very sorry to hear about your experience and that you felt the cancellation and refund process was not handled as expected. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We’d like to clarify that refunds are assessed in line with our refund policy, which forms part of the service terms agreed to at registration. Fees are applied toward the time, work, and resources already committed to a case, and any refund offered reflects the remaining balance after services provided have been taken into account.
We would like to review your case properly and address the concerns you’ve raised. Please contact us at [email protected] with your full name and application number so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
Pretend to be a real migration agent but they just take your money and don't provide anything in return!
Hello Alex, we appreciate you taking the time to share your concerns. We are very sorry to hear that your experience with our team was unpleasant and that you felt dissatisfied with the service provided. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We would like to review your case properly and understand the concerns you’ve raised. Please contact us at [email protected] with your full name and application number so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
انها شركة نصب واحتيال توخي الحذر يوعدون بشيء وعندما يأخذون المال لا ترى من وعودهم شيء نصابين ومحتالين
Hello Nada, we appreciate you taking the time to share your concerns. We are very sorry to hear that your experience with our team was unpleasant and that you felt dissatisfied with the service provided. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We would like to review your case properly and understand the concerns you’ve raised. Please contact us at [email protected] with your full name and application number so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
Apres avoir fait réalisé une evaluation pour une demande de visa permanent ou travail en tant qu'investisseur IC AUSTRALIA n'a pas été en mesure de me donner reponse a mes questions surtout sur son agent d'immigration et son n° d'identification mara pour ma demande de Visa aupres du gouvernement.Juste envoyez de l'argent Bref ARNAQUE et ESCROQUERIE sont leurs valeurs
Dear Jacques,
Thank you for reaching out and expressing your concerns regarding your visa application assistance.
We sincerely apologize for any inconvenience you may have experienced, and we take your feedback seriously. Our commitment is to provide transparent and reliable services to our clients, and we regret if your experience has not reflected that.
Regarding your mention of a MARA agent, we would like to clarify that we adhere to all legal and ethical standards in providing visa application support. However, it's essential to note that the MARA agents' contact details are publicly available through the official MARA website or relevant government channels. We recommend verifying their credentials directly through those official sources for your peace of mind.
We understand the importance of your project, and we are here to assist you in resolving any issues you may be facing. To address your concerns promptly, please provide us with additional details or contact our customer service team. We are committed to ensuring your satisfaction and the success of your visa application.
Thank you for your understanding, and we look forward to the opportunity to assist you further.
Don't use this company to get a work/holiday visa. The fine print says they charge $500 per hour and are NOT authorized to issue Australian visas. You can get the visa all on your own for FREE by going to the government website:. immi.homeaffairs.gov.au After losing $1,950 to this worthless company, it took me 30 minutes to apply for my visa on my own...for free.
Dear Chris,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration you may have experienced during the visa application process.
We understand that applying for a visa can be done independently through the government website, and we appreciate your resourcefulness in navigating that process. However, our services are designed to assist individuals who seek additional guidance, support, and a streamlined experience throughout the application journey.
It's important to clarify that our company is transparent about its role and limitations. We are not authorized to issue visas, as that is within the sole purview of the government. Instead, we offer valuable assistance to ensure that your application aligns with the government's requirements, increasing the likelihood of a successful outcome. The fees associated with our services are for the expertise, guidance, and support provided throughout the application process.
We genuinely value our clients, and our goal is to offer a service that complements and enhances the visa application experience. We regret any misunderstanding and are open to addressing your specific concerns. Please feel free to contact our customer service team for further assistance.
Thank you for your understanding, and we wish you success in your visa application.
If you want to immigrate to Australia, I highly recommend to stay away from this place. At the beginning they will tell you all the things you want to hear. That you are legit and it would be easy to get the process. But the only thing they want is your money.
I paid around $5500 USD and took me nowhere. They only collect all your info and at the end they want another $6800USD for the final visa. They are just a bunch of scammers, in fact I report them to the online fraud police department of the country i live and they are already black listed or reported as fraudulent in google search.
Oh i forgot, if you want a reimburse, they will only do maybe $500 USD out of $6000 and in a year term. Save yourself a headache and never ever contact these thieves. If you want a visa, do it through the governments site or a local law firm, not this criminals.
Hello Hugo, we appreciate you taking the time to share your concerns. We are very sorry to hear about your experience and that you felt the process and costs were not clearly explained. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We’d like to clarify that refunds are assessed in line with our refund policy, which forms part of the service terms agreed to at registration. Fees are applied toward the time, work, and resources already committed to a case, and any refund offered reflects the remaining balance after services provided have been taken into account.
We would like to review your case properly and address the concerns you’ve raised. Please contact us at [email protected] with your full name and application number so we can look into this further.
Thank you again for leaving this feedback.
IC Australia Team
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Hello Ray, we appreciate you taking the time to share your concerns. We are very sorry to hear about your experience and the issues you’ve raised regarding costs, communication, and data handling. This isn’t the experience we want anyone to have. We set a high standard for ourselves, and we’re sorry this was not met in your interaction with us.
We would like to review your case in full, including the points you’ve outlined. Please contact us directly at [email protected] with your full name and any relevant reference details so we can look into this matter properly.
Thank you again for leaving this feedback.
IC Australia Team