IbottaReviews 6,635

I had a problem with getting credit for a product I had purchased and I was unable to claim ot in the app. I contacted the chat bot and was referred to customer service where it was resolved in less than 24 hours.

I reached out because I was having trouble getting some of my cashback rewards and they helped me get it solved so I didn't lose them

Had a bit of an issue with forgetting to mark my coupons before my receipt was automatically submitted.
Emailed customer service and got a very quick response.
They took care of getting my money added to my account with no issues.
I absolutely love Ibotta!

I had an issue with resubmitting one of my receipts although it took several emails to resolve the issue response time was very quick. The responses you receive back aren't always from the same person. Some of the replies were short answered and seemed to indicate misunderstanding of the issue. It would be nice to get a response from the same team member versus several however, Joel and Jill helped to resolve the issue.

I reached out to Ibotta Support and spoke with Charlote about a question I had with an offer. Charlote was greatly understanding, patient, and kind. She explained the answers to my questions adeptly well and was wonderful to work with. I was extremely pleased with the service she provided! She def deserves praise

Had issues with 2 receipts accepting pictures but crashing during the submit process. Their customer service took care of me in a timely manner

The savings are a nice perk to any shopping trip. Sometimes the offers are a little confusing/deceptive, but the Ibotta customer service is great. Every time I've contacted them, they've helped fix my claim.

So use of the app and Ibotta overall has been hit and miss, though more hit. And the addition of the browser extension has added to both the hits and misses.

But overall I'd vote more hit and less misses.

I was missing cash back from a shopping trip and the chatbot was unable to help me. I had to open a service ticket with customer support. Once I sent the email explaining the problem, Josh from customer support took care of it and manually added the cash to my account. I'm very pleased with this transaction.

My receipt showed purchase of 3 items, but it did not register on Ibotta when I uploaded my receipt. I contacted Ibotta and the other 2 items were credited promptly.

I connected my loyalty program at my grocery store to the app and simply click off the things I buy regularly, and everything else works for itself! Just watch the cash roll in!

I had got locked out of my account because I could not remember my password. The Ibotta team was so helpful in answering all of my questions and helping me get logged back in to my account. I could not have had better customer service. Thank you Ibotta!

I have been using Ibotta for several years. Not as often as I should. It earns me money just for buying certain foods and items at a ton of different stores. When I have had an issue with not receiving the cash back, customer service is super helpful and responds quickly. They are even nice when it's a user error ( like not buying the quantity required). You can cash in your rewards with an actual check or request gift cards.

Having to take multiple images for longer receipts (unlike when using Fetch) and then having to click Retry multiple times before the receipt is accepted is very frustrating. And getting the receipt within the green lines is challenging. In general, I find it harder to use than similar apps.

Love getting cash back on items I would normally buy. Also like getting money on items I WANT to try- good incentive. Also, get free products on occasion as well