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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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The Ibotta team worked diligently with me to resolve the issue of a missing rebate. They communicated well and they got the issue resolved, and I am completely satisfied with the results.
I was missing cash back, but hit the wrong button. Figured I just lost a dollar. But I scanned my cereal boxes and earned that dollar! I did it wrong, but Ibotta still gave it to me. Thanks, Ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The grandkids expect grandma & grandpa to have Chex mix on hand. How nice when we find it on sale and with an Ibotta rebate! Bb
A rebate did not show up on my account, and I contacted ibotta customer service. All agents that assisted me were prompt, professional, and were very helpful. Thank you!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I received a successful courtesy credit towards my account even though I did not claim my cash back correctly due to shopping in store and submitting a receipt I also claimed cash back from the vendor. I received detailed info from Ronnie the customer service representative on how to claim in store vs. through Ibotta. Very satisfied with the experience! đź‘Ť
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Awesome customer service. Very fast reply and resolved to my satisfaction
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Worked with Ibotta customer service to remove a duplicate account. Response was quick, very friendly and solved the issue promptly. Great job and thanks!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I enjoyed doing my uploading.The step by step procedure was a lot of fun.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Each time, when I go to Ibotta I get the best support available
Missing credit was fixed timely thanks, fun app and saves you money
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love the variety of offers available. I've tried many brands because of cash back
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had already submitted my receipt and then noticed cash back was missing. I contacted Ibotta customer service and they were quick to resolve my issue. Great customer service! Thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta is a life-changer! Instead of doomscrolling, I find ways to save money for my family—earning cash back on groceries. These earnings have paid for vacations, electronics, and much more. Their team is incredibly responsive, and kind making it hands-down the best app you can use for FREE.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had shopped and scanned my receipt and it wouldn't scan, I tried multiple times. I contacted Ibotta and they were wonderful. I had a response from them shortly after contacting them, I took a picture of my receipt and a list of the items I was requesting rebates from and sent them. I received my money back within a few hours. They were so helpful!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Very pleased with Brenda's solution to my issue. And she was quick and responsive. Thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Josh was very helpful and took care of all my needs' I've been using Ibotta since 2016! Thank you for the wonderful Custer support team that always is helpful!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
First time Ibotta has told me there was an item on my receipt that didn't get checked or clipped in my Ibotta account. What a nice, pleasant surprise! Thank you! I thought I had checked it, but it must not have for some reason. So Thank you so muck!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I love Ibotta because if I miss a cash back they remind me and no one else does that
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having trouble with the process and didn't correctly click the right buttons when I was shopping, and my purchases weren't registering. It was totally an error on my end, but they were quick to resolve it and explained how to fix it in the future, and they even credited me for the lost funds due to my error, as if I didn't make the mistake in the first place! I really appreciate their approach and being so helpful!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a small cash back issue Ibotta was on top of it within minutes they corrected the issue. Ralph helped me get it resolved!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I just got an email from Ibotta saying I was missing an offer- I was able to collect an extra $2.25 that I had missed! Thanks
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.